Information Technology Help Desk Technician Position Available In Jefferson, Louisiana

Information Technology Help Desk Technician Orleans Parish Sheriff’ 2800 Perdido Street, New Orleans, LA 70119 SUMMARY The Orleans Parish Sheriff’s Office (OPSO), New Orleans, Louisiana, provides the care, custody, control, and rehabilitation of inmates. We are committed to providing the highest level of service and security to the court systems, the execution of court mandates, and the protection of individuals’ rights and freedoms. Our Mission will be achieved through innovative leadership and programs, as well as the dedication and diligence of our employees. An IT Help Desk Technician provides high-level IT support, assisting users with technical issues related to hardware, software, and networks. They are responsible for documenting, tracking, and monitoring incidents and problems to ensure timely resolution. Jr. Technicians are typically the first point of contact for user inquiries, resolving basic problems and escalating complex issues to senior technicians.

JOB RESPONSIBILITIES

Primary Job Duties & Functions:

Providing user support promptly to include enterprise systems, networks, web resources, hardware, and software. Documenting, creating, tracking, and monitoring incidents and trouble tickets to ensure timely resolution. Performing diagnostics, troubleshooting, and using the best methods to resolve user hardware and software issues. Adhering to Help Desk policy and procedures, system documentation, administrative, and user guides. Assisting with new application deployments. Understanding escalation requirements when the problem cannot be solved by the

Help Desk:

Field Tech, Network Engineer, Programmer, or Manager Performing tasks based on priority Assisting with Knowledge-base document creation and modifications to keep track of previous problems and reduce troubleshooting time Creation and resetting of user accounts for the AS/400 and Windows Scanning, printing, and assisting users with the use of Microsoft Office functions Adding and updating Mitel phone users Related work as required

Education Requirements:

EITHER:

A Bachelor’s Degree• in Computer Science, Computer Information Systems (CIS), or a closely related field from an accredited college or university.

OR:

An Associate Degree• in computer science, Computer Information Systems (CIS), or a closely related field from an accredited college or university AND two (2) years of experience at a medium to large scale enterprise supporting an IT environment to include customer service, analysis, problem solving of computer equipment, software applications and or network functions.

OR:

A High School Diploma or GED Equivalency Diploma issued by a State Department of Education.• AND four (4) years of experience at a medium to large-scale enterprise supporting an IT environment to include customer service, analysis, problem solving of computer equipment, software applications, and or network functions.

Required Skills and Competencies:

Problem Solving. Communication. Critical Evaluation. Interpersonal skills Technical skills