IT Field Support Specialist Position Available In Jefferson, Louisiana

IT Field Support Specialist Restech – 3.2 Metairie, LA Job Details Full-time $50,000 – $60,000 a year 11 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Microsoft Windows Server ConnectWise TCP Operating systems Management Software troubleshooting Customer service Software deployment LAN Restoration Mid-level Windows 3 years Master’s degree Firewall DHCP Driver’s License VoIP Computer hardware WAN Computer networking DNS Network support Mac OS IP networking TCP/IP Cybersecurity Communication skills Active Directory Mobile devices VPN Full Job Description Transmission from

Command HQ:

We are currently deploying personnel to three key sectors: Baton Rouge, Mandeville, and Kenner. These are all ground-side assignments—on-site presence at the client location is mandatory. However, distinguished service may open the path to other missions… and advancement through the ranks. The future is vast—your journey could just be beginning. Join the Restech Fleet! We’re on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. Whether you see yourself as a member of the Rebel Alliance, Sith, The Empire, or a Starfleet officer, this role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.

Responsibilities:

Customer Engagement:

Answer incoming support calls with the enthusiasm of a young Padawan eager to assist, creating support tickets and following them through to resolution. In on-site locations they will be coming to you directly.

Hardware Repair:

Utilize your technical skills to repair and maintain various hardware, from malfunctioning droids to essential Starfleet equipment.

Team Collaboration:

Assist higher-level engineers in tackling complex technical issues, learning and growing alongside seasoned Jedi Masters or Starfleet officers.

Documentation:

Create and update support materials, leaving a legacy of knowledge like a Jedi holocron or Starfleet technical manual.

Hard Skills:

Level 1+

Technical Proficiency:

Working knowledge of computer hardware and software, with the ability to troubleshoot and repair devices effectively.

Adaptability:

Quick learner, capable of adapting to new technologies and environments, much like a Starfleet cadet or Jedi youngling mastering new skills.

Communication:

Strong communication skills, able to converse fluently in technical jargon (R2D2’s beeps) and layman’s terms (C3PO’s human-speak).

Reliability:

Dependable and security-minded, ensuring that all tasks are completed with precision and care.

The Ideal Candidate:

Experience:

Previous experience in a support or technical role is a plus. Preferred 3+ years of similar work.

Multitasking:

Ability to juggle multiple issues simultaneously, whether handling a frozen screen one moment and coordinating a network repair the next.

Customer Focus:

Strong interpersonal skills, dedicated to building positive relationships with clients and providing top-notch support. Must be Professional and professionally dressed. These positions have interactions with direct Sith Lords, Star Fleet Commanders, and Rebel Alliance Leaders.

Tech Savvy:

Familiarity with Windows and Mac, as well as a desire to expand your technical knowledge. Join us at Restech and embark on a career where you can make a real difference. Live long and prosper, and may the Force be with you!

Requirements:

Car/Truck with current insurance and good driving history.

Networking:

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP). Basic to intermediate knowledge of firewalls, routers, and switches.

Desktop and End-User Support:

Proficiency in troubleshooting Windows and macOS operating systems. Experience with hardware troubleshooting and repair (desktops, laptops, peripherals).

Server Administration:

Basic to intermediate knowledge of Windows Server administration. Familiarity with Active Directory, user management, and file/print services.

Security:

Knowledge of basic cybersecurity principles and best practices. Experience with antivirus and endpoint protection solutions.

Backup and Recovery:

Understanding of backup solutions and procedures. Experience with data recovery and restoration. Remote Monitoring and Management (RMM): Familiarity with RMM tools (e.g., ConnectWise Automate, Datto RMM). Experience with monitoring and maintaining client systems through RMM platforms.

Mobile Device Management:

Experience with mobile device setup, configuration, and troubleshooting.

Hardware and Software Installation:

Proficiency in installing and configuring hardware and software. Experience with software deployment and updates.

Customer Service:

Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users.

Documentation:

Ability to create and maintain accurate documentation of incidents, solutions, and procedures.

Job Type:

Full-time Pay:

$50,000.00 – $60,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Compensation Package:

Bonus opportunities Holiday pay

Schedule:

8 hour shift Day shift Monday to Friday On call Weekends as needed

Experience:

Managed Service Provider or Similar:

3 years (Preferred)

License/Certification:

Driver’s License (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Metairie, LA 70001 (Required) Ability to

Relocate:

Metairie, LA 70001: Relocate before starting work (Required) Willingness to travel: 50% (Preferred)

Work Location:

In person