IT/Helpdesk Technician “1 Plus Years experience” Position Available In Jefferson, Louisiana

IT/Helpdesk Technician “1 Plus Years experience” Virtual Business Solutions, Inc. Metairie, LA Job Details Full-time $25,000 – $30,000 a year 1 day ago Benefits Health insurance Paid time off Qualifications Software troubleshooting Customer service Windows Microsoft Office Firewall CompTIA Network+ IT 1 year Active Directory CompTIA A+ Entry level Help desk Mobile devices VPN Full Job Description Virtual Business Solutions, Inc. is seeking a IT/Helpdesk Tech in the New Orleans and remote support for the Greater Baton Rouge area. The Service Desk Specialist will receive, prioritize, document and process incidents through the Service Desk ticketing system. The IT/Helpdesk Specialist is responsible for developing and maintaining internal and external customer contact for support issues while providing a professional and courteous customer experience. The candidate will work as part of a team to ensure incidents are handled and resolved within the IT Service Level Agreements (SLA). Additional responsibilities will involve the development and organization of IT Standard Operating Procedures (SOP) and additional (SLA). The candidate will require an aptitude for working with applications and systems to undertake analysis, diagnosis and resolve technical incidents in a friendly professional manner. IT/Helpdesk Specialist will work under the direction of the IT Service Desk Manager. The role will consist of specialized individual task and assignments along with specialized team related projects as required. Job Requirements Networking background, firewalls, switches, vlans Working knowledge of various Operations systems, (Windows 7, 8, 10, Server 2003-forward) Experience in Microsoft Office Suites (2010, 2013, 2016) Experience supporting mobile devices like iPad, iPhone, Android, PC-based tablets etc. Manage and support Active Directory, VPN, printer configuration Provides remote and on-site troubleshooting for hardware and software Provide incident and problem management support • Able to complete multiple simultaneous projects in a timely manner. Ability to provide first line support of IT related problems Ability to perform product research to find solutions to issues Exceptional communications, customer service, and interpersonal skills Virus checking/repair Self-motivated, responsible, organized, detail oriented, quick learner Strong customer service experience. 1-2 years of corporate IT or systems helpdesk IT related certifications desirable- A+, Net+, ITIL but not required Strong verbal and documentation skills.

Job Type:

Full-time Pay:

$25,000.00 – $30,000.00 per year

Benefits:

Health insurance Paid time off

Schedule:

Monday to Friday On call Ability to

Commute:

Metairie, LA (Required) Ability to

Relocate:

Metairie, LA:

Relocate before starting work (Required)

Work Location:

In person