Help Desk Engineer Position Available In Lincoln, Louisiana
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Job Description
Are you a tech-savvy problem solver with a passion for helping others? We’re looking for a Help Desk Engineer to join our client’s dynamic team and serve as a key escalation point for complex IT issues. In this full-time, office-based role, you’ll work directly with a diverse range of Managed Service Provider (MSP) clients, delivering top-tier technical support. You’ll tackle advanced troubleshooting challenges using cutting-edge Remote Monitoring and Management (RMM) tools while maintaining a sharp focus on customer satisfaction and meeting Service Level Agreements (SLAs). This role requires a strong technical foundation, clear communication skills, and a commitment to delivering solutions that keep our clients running smoothly.
Salary:
$60,000 – $75,000/yr.
Schedule:
8am – 5pm
Key Responsibilities:
Provide advanced technical support for escalated issues Utilize RMM tools for proactive monitoring and problem resolution Communicate effectively with clients and internal teams Ensure timely resolution within SLAs Be available for occasional after-hours or on-site support This is a direct hire position with a full list of benefits that will be provided upon being hired by our client. Ready to take your IT support career to the next level? Click “Apply Now” and be part of a company that values expertise, dedication, and customer success!
Job Number:
1907864
