Enterprise Service Desk Specialist Sr Position Available In Orleans, Louisiana

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor’s Degree. As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world’s largest IT networks. Responsibilities fall into 3 categories: 1.) Tier 1

Support:

• Serve as the initial point of contact for IT-related problems.
• Provide phone and online support to users.
• Perform troubleshooting and resolve technical issues.
• Follow escalation protocols as necessary.

2.)

Health and Status Monitoring:

• Monitor the health and status of the networks.
• Document and communicate outage information to co-workers and customers.

3.)

Ticket Management:

• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) services.

Common Tasks Could include:

• Password resets within Active Directory, Internet Browser troubleshooting, Layer 1 Network Connectivity
• Troubleshooting, DNS/IP address troubleshooting, Root Cause analysis of on-going issues, Email/Exchange issues, application install/ troubleshooting, Printer/Network Drive mapping, telephony issues, desktop workstation issues, etc.

Top Skills:

• Completed and valid Security+CE
• Active Secret Clearance
• 4 Years of IT Experience
• A Bachelors Degree can be used in lieu to replace 4 YRS of experience)
• Openness and Willingness to support an in-bound service desk/ call center operation
• Experience with ITSM (Ticketing System)