HELP DESK SPECIALIST Position Available In Orleans, Louisiana

HELP DESK SPECIALIST

General Infomatics, Inc. – 3.6 New Orleans, LA Job Details Full-time $19 – $23 an hour 19 hours ago Qualifications Management BMC Remedy 5 years English Senior level Full Job Description At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence. We are looking for Help Desk Specialists for a full-time contract position supporting the NIWC Atlantic New Orleans Office (Monday to Friday from 07:30 to 16:30) Responsibilities include but are not limited to: Provides support to end users on a variety of Reserve Pay and Personnel issues; identifies, researches and resolves technical problems, responds to telephone calls, email and face-to-face requests regarding Reserve Pay and Personnel technical support; and documents, tracks and monitors the Reserve Pay and Personnel problem to ensure a timely resolution. This includes system experience in the following: Benthic Golden 32, Business Objects Navy Standard Integrated Personnel System (NSIPS Web AdHoc), DJMS-RC, Officer Personnel Information System (OPINS), Inactive Manpower and Personnel Management Information System (IMAPMIS), Master Military Pay Account (MMPA), Navy Enlisted System / Navy Standard Integrated Personnel System (NES/NSIPS) Web, Reserve Headquarters System (RHS), and Remedy.

Requirements:

A minimum of 5 years’ experience of dealing with Reserve Pay and Personnel matters Highly skilled in reading, writing, speaking and understanding of English to perform the assigned work.