IT Desktop Support Specialist Position Available In St. Charles, Louisiana

IT Desktop Support Specialist Comtech Telecommunications Corp. – 3.5 Killona, LA Job Details Full-time | Contract $30 – $45 an hour 1 day ago Benefits Flexible schedule Qualifications Software troubleshooting Customer service 5 years LAN Windows Technical support VoIP WAN ServiceNow Senior level Communication skills CompTIA A+

Full Job Description Job Description Responsibilities:

Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions. Install and configure operating systems (Windows 10/11) on desktops and laptops. Handle installation, relocation, and configuration of workstations, desktops, and laptops. Physically maneuver in confined or restricted spaces to manage, or troubleshoot network or electrical cabling. Build and configure desktops and laptops to meet customer specifications and requirements. Ensure safe and efficient transfer of data between systems during migrations or upgrades. Install and configure print drivers and related print services for customer environments. Install and configure software applications as required by clients. Manage ServiceNow Requests and Incident tickets. Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently. Utilize remote user support tools to provide support. Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records. General knowledge of Cisco VoIP phone setup and configurations. General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration. Familiarity with OneDrive for file storage, syncing, and backup. Perform asset recovery and decommissioning of older IT equipment following standard procedures. Maintain a high level of customer service in all situations

Required Skills:

Minimum 5+ years of experience in technical support role. Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments. Ability to access tight spaces, such as beneath desks to install, manage, or troubleshoot network or electrical cabling. Ability to lift upto 50 lbs. and assist with the installation and movement of IT equipment. Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members. Experience with ServiceNow is a plus Willingness and ability to travel to various sites in Louisiana, Texas, Mississippi, and Arkansas as needed. A+ certification is recommended but not required.

Job Types:

Full-time, Contract Pay:

$30.00 – $45.00 per hour

Benefits:

Flexible schedule

Schedule:

8 hour shift Monday to

Friday Work Location:

In person