SERVICE DESK ANALYST I – INFORMATION TECHNOLOGY Position Available In Tangipahoa, Louisiana
Tallo's Job Summary: The Service Desk Analyst I in Information Technology in Hammond, LA, is a full-time position with a shift from 8:30-5p. Responsibilities include providing Tier 1 technical support to end users via phone, in person, or email. Applicants need a high school diploma, IT Help Desk Professional certification, and at least one year of experience supporting desktops in a Microsoft Windows environment. Other qualifications such as knowledge of network printing, Microsoft Active Directory, and healthcare environment experience are desired. The role also involves physical tasks like lifting computer equipment and moving throughout the hospital.
Job Description
SERVICE DESK ANALYST I – INFORMATION TECHNOLOGY 3.4 3.4
out of 5 stars
Hammond, LA Status:
Full Time Shift:
8:30-5p
Exempt:
No Summary:
The Service Desk Analyst I will provide exceptional customer service and support to end users on various technical issues and problems relating to computer hardware, mobile devices, printers, software, and applications. This roll will provide Tier 1 assistance and support to customers primarily over the phone, but also in person, or via email using the IT ticket tracking system. This position is required to participate in an “On Call” rotation.
Other information:
Previous Experience Required :
REQUIRED QUALIFICATIONS
High School diploma or equivalent Obtain an IT Help Desk Professional certification within 6 months of hire date
REQUIRED EXPERIENCE
Minimum of one year supporting desktops in a Microsoft Windows environment. Hands-on experience configuring, installing, and managing PC hardware and software. Knowledge of peripheral devices such as Printers, Scanners, Credit Card Readers, etc. Knowledge of desktop applications, including but not limited to Microsoft Office. Must be customer service oriented and have excellent communication skills, including speaking, listening, reading and writing.
DESIRED QUALIFICATIONS
Experience supporting Network Printing Knowledge of Microsoft Active Directory Experience using a Help Desk trouble ticketing system Familiarity with software that enables the remote control of workstations in a networked environment. Experience working in a healthcare environment
Manual and Physical Skill Required:
Periods of sitting and working at the computer. Frequent movement throughout hospital for on site work within other departments. Lifting of computer equipment.
Physical Effort Required:
Strength:
Medium Push:
Occasionally Pull:
Occasionally Carry:
Occasionally Lift:
Frequently Sit:
Occasionally Stand:
Occasionally Walk:
Frequently Responsibilities:
Duties involve, but are not limited to: 1. Serves as the first point of contact for customers seeking technical assistance in person, over phone, by email or IT ticketing system. 2. Perform remote troubleshooting through diagnostic techniques and pertinent questions for desktop computers, laptops, mobile devices, printers, scanners, desktop applications and network connectivity. 3. Walk the customers through the problem solving process. 4. Determine the best solution based on the issue and details provided by customers. 5. Accurately record events and troubleshooting steps appropriately in the IT ticketing system to include actual work performed, time spent on ticket, and any changes to hardware/software. 6. Direct unresolved issues to the next level of support. 7. Assist in the maintenance of equipment inventory and asset tracking. 8. Interfaces with multiple levels of users, management, and technical staff. 9. Performs other duties as assigned. 10. Maintains a professional image and reflects the department and hospital’s philosophy of excellence and professionalism in customer service while directly performing the job and at all times while representing the department and the hospital. 11. Follows North Oaks Health System compliance programs and federal and state regulatory guidelines. 12. Must participate in an “On Call” rotation.
