Help Desk Associate Position Available In Barnstable, Massachusetts

A Day in the

Life:

Are you ready for a dynamic role where every daybrings new puzzles to solve and opportunities to make a difference? As aHelp Desk Associate, you’ll be the go-to guru for all things tech.

Reporting to the Chief Strategy Officer, you?ll be at the heart of ourIT operations, ensuring our team has the support they need to delivertop-notch patient care. What You?ll

Be Doing:

Be the

Hero:

Act as thefirst point of contact for IT support, resolving technical issuesquickly and efficiently to minimize user disruption.

Problem SolverExtraordinaire:

Manage support tickets for hardware, software, andnetwork issues with timely communication and clear solutions.

Collaborative Troubleshooter:

Escalate complex problems to the ITSystems Lead with detailed documentation to aid resolution.

MasterCommunicator:

Keep users informed throughout the resolution process toensure a positive experience.

Insightful Reporter:

Generate systemperformance and compliance reports, helping identify areas forimprovement.

Onboarding Champion:

Lead the IT onboarding process–setup accounts, configure system access, and prepare devices for newemployees.

Offboarding Specialist:

Manage secure offboarding, includingdeactivating accounts and recovering IT equipment.

Team Collaborator:

Work closely with HR and department leaders to support seamlesstransitions.

Inventory Keeper:

Maintain up-to-date records of desktops,laptops, peripherals, and mobile devices.

Equipment Maintainer:

Conductregular checks and routine maintenance to ensure equipment is in workingorder.

Vendor Coordinator:

Liaise with vendors for equipment repairs,replacements, and procurement needs.

Life Cycle Manager:

Track IT assetlifecycles and recommend upgrades or replacements as needed.

GuidanceProvider:

Educate users on IT best practices, including security andefficiency tips.

Documentation Developer:

Create and update user guides,FAQs, and how-tos to reduce dependency on help desk support.

Trainer:

Support basic IT training sessions to boost staff confidence with techtools.

Process Improver:

Suggest workflow improvements to streamline thehelp desk and improve service.

Compliance Enforcer:

Ensure IT operationsalign with healthcare compliance standards like HIPAA and followinternal policies.

Record Keeper:

Maintain accurate logs of supporttickets, IT assets, and account changes to support audits and internalreviews.

And More:

Jump in with additional IT-related tasks as needed.

What We Need From You:

Education:

High school diploma or equivalentrequired; a Bachelor?s degree in a related field is a plus.

Experience:

6 months to 1+ year in a help desk or IT support role (internshipscount!). Healthcare IT experience is a bonus.

Skills:

Stronginterpersonal and communication skills with a passion for deliveringoutstanding user experiences.

Technical Proficiency:

Familiarity withMicrosoft 365, Windows OS, and basic networking (TCP/IP, DNS, VPN).Attention to

Detail:

Precision and care when handling inventory,onboarding, and offboarding tasks.

Problem-Solving:

Ability totroubleshoot and resolve common tech issues quickly and calmly.

TeamPlayer:

Able to thrive independently and collaboratively in a fast-pacedenvironment.

Multi-Tasker:

Comfortable juggling priorities and shiftinggears when needed.

Customer-Focused:

A natural at providing top-tiercustomer service and support.

Mobility:

Must have reliabletransportation to travel between sites as needed.