Technical Support Engineer Position Available In Barnstable, Massachusetts
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Job Description
Position:
Technical Support Engineer Job ID:
2394/4
Location:
Cornwall Rate/Salary:
£30-£34K +£3500 shift allowance
Benefits:
Plus 4 on 4 off shift allowance (12 hour shifts)
Type:
Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical’s client is an established and well-regarded business entity. Duties and responsibilities of the
Technical Support Engineer:
- Strong commercial awareness with the ability to work independently and take initiative.
- Eager to continuously learn and support new systems and services.
- Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
- Excellent customer service skills, with confidence in both phone and face-to-face interactions.
- Determining priorities in an environment where customer demand varies constantly.
- Keeping up to date with product knowledge, technical and regulatory changes
- Managing other Shift workers Qualifications and requirements for the
Technical Support Engineer:
Desirable Experience
- Experience in Customer Service and Network Operations
- Technical Engineering background Familiarity with MOD systems and equipment support
- Hands-on experience with Inmarsat and/or VSAT systems
- Knowledge of customer equipment and systems, including:
- Maritime satellite equipment (Inmarsat) VSAT systems (Intellian, Seatel, T&T)
- Land mobile systems (BGAN, Iridium, Thuraya, GX) IP networking (e.
g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role
