Service Desk Analyst II Position Available In Essex, Massachusetts

Job Listing ID:

4297487

Job Title:

Service Desk Analyst II Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

06/24/2025

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Job Summary:

Job ID Number R5343 Employment Type Full time Worksite Flexibility Remote Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 2 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote . What You’ll Do Provide General IT end-user support including: Resetting passwords Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems Provide first level contact and convey resolutions to customer issues utilizing a knowledge base Properly escalate unresolved issues to the next level of support with strong supporting documentation Keep peers and management informed of trends, significant problems, and unexpected delays Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation, and closure of all records Recommended procedure modifications or improvements Preserve and grow your knowledge of Service Desk procedures, products, and services

What You’ll Need Required:

1+ years’ experience in a Service Desk or technical support role 1+ years of customer service experience in a professional industry High School Diploma or GED Troubleshooting and problem-solving skills Hands on experience with Active Directory and ITSM Experience with ServiceNow preferred Experience supporting software applications and desktop/laptop hardware Understanding of LAN/WAN technologies and protocols Excellent customer service skills Strong attention to detail and documentation skills Strong communication skills (both written and oral) Excellent work ethic Ability to work weekdays 7:00am to 3:00pm

EST Preferred:

Degree in Information Systems or Computer Science (Preferred) or equivalent experience Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor The pay range for this position is $35,000 – $38,480 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.? #LI-AE1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your i…

Job Classification:

Computer User Support Specialists Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A