IT Support Coordinator Position Available In Hampshire, Massachusetts

IT Support Coordinator ServiceNet – 2.9 Northampton, MA Job Details Full-time $20 – $22 an hour 15 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer service Mid-level 3 years Administrative experience Driver’s License IT Communication skills

Full Job Description Benefits:

401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance

IT Support Coordinator Location:

Northampton, MA & Springfield, MA Pay Range:

$20-$22/hr Position Summary ServiceNet is seeking a highly organized and proactive IT Support Coordinator to help manage day-to-day operations of our IT Help Desk. This individual will work closely with our lead IT support personnel to ensure timely and effective responses to incoming support requests via phone, email, and in-person visits. This position is also responsible for coordinating task delegation across the IT team and supporting basic technical needs, while assisting with general office management duties to maintain smooth departmental operations. Key Responsibilities Triage and respond to IT Help Desk inquiries via phone, email, and in person Provide basic on-site technical support; escalate complex issues to appropriate team members Assign, monitor, and follow up on IT support tickets Track and maintain IT inventory and supplies Foster a professional, team-oriented, and customer-focused environment Ensure consistent attendance and punctuality Support the department with additional tasks and administrative responsibilities as needed Qualifications Minimum of 3 years of experience in a customer service or administrative role Basic understanding of IT systems and terminology preferred (but not required) Exceptional organizational and multitasking abilities Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds Valid driver’s license and access to reliable transportation