Call Center/Helpdesk Support Position Available In Middlesex, Massachusetts

Job Description:

Helpdesk Support Analyst Location:

Waltham, MA Contract Duration:

6+ Month (Contract) Job Description Provides first-level technical phone support to home office staff,as well as to our advisors and their staff, on a wide range ofissues and products. Prioritizes and processes help requests to provide technicalproblem identification and resolution. The ideal candidate would also meet the following requirements: o High-level customer service skills. o Strong ability to solve problems and find solutions. o Excellent communication skills (phone manners, listening skills,and follow-up skills). o Knowledge and experience with Windows XP/7/8, Microsoft OfficeSuite 2007/2010, TCP/IP networking. o Mobile device support (Android, iOS, BlackBerry, Windowsmobile). o Knowledge of POP3 and SMTP protocols, including troubleshootingconnectivity issues; experience in advanced MS Outlook 2007/2010functionality and the protocols involved with connecting to anExchange 2007 mail server a plus. o Knowledge of Active Directory and domain environments. o Mac experience is a plus.

To Apply:

Please send your resume to msnow@jvtadvisors.com Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250years of combined Technical and HR Recruiting experience. We are top results oriented, highly respected and experiencedprofessionals who pride ourselves in elevating the careers oftalented people. We are dedicated to matching the right candidates to the rightcompanies.