Desktop Support Technician Position Available In Middlesex, Massachusetts

Desktop Support Technician ServicePoint Marlborough, MA 01752 ServicePoint has a customer seeking a Desktop Support Technician for a 2 month 100% onsite position located in Marlborough, MA. This is an 8AM-5PM position working Monday-Friday with a start date of 7/7/25 US Citizen or Green Card holders only. Client is seeking a Level 2 Technical Support to backfill a current FTE going on paternity leave. This individual will provide IT support for onsite employees and escalations from L1 services desk for clients remotely. On a daily basis, will be finding fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.

Responsibilities and Duties:

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Test new technology
• Create documentation for staff for training purposes
• Employee endpoint support and troubleshooting
• Laptops
• Tablets
• Mac (if applicable)
• Mobile device support and troubleshooting
• Corporate and bring your own device (“BYOD”)
• Single sign-on/multi-factor authentication support
• Printer, Wi-Fi and VPN support
• Collaboration software support
• Active Directory (“AD”)/Azure (if applicable) account administration and support
• Resolve escalation of Tier 1 support tickets
• Microsoft Office 365 account administration and support
• Learning Management Systems (“LMS”) support
• Veeva support and troubleshooting
• Adobe suite

Qualifications:

• 3+ years professional experience
• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Solid understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Previous experience with ServiceNow or other ticketing system
• Experience managing a ticket system for a team, assigning tasks and requests to the appropriate teams according to workload
• Ability and willingness to work in a high-pressure environment
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs.

Job Types:

Full-time, Contract, Temporary Pay:

$31.00 – $32.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Monday to

Friday Work Location:

In person