Help Desk Support (Level 1) Position Available In Middlesex, Massachusetts

Help Desk Support (Level 1) Americas Technician Services 76 New York Ave, Framingham, MA 01701 Join Our Fast-Growing IT Support Team We’re looking for a Level 1 Desktop Support Technician with a passion for solving technical challenges, supporting enterprise users, and delivering exceptional service. If you’re experienced in Windows Desktop environments and want to grow your skills in a collaborative and professional setting, this opportunity is for you.

Key Responsibilities:

Provide Level 1 IT desktop support, both remotely and onsite. Troubleshoot and resolve hardware, software, and application issues. Maintain and update service tickets in real-time using a ticketing system. Install, upgrade, and support Windows XP, 7, 8.1, 10, and authorized desktop applications. Support PC and Apple Mac users (basic Mac OS knowledge required). Resolve issues with desktops, laptops, printers, and other peripherals. Use diagnostic tools for network and hardware troubleshooting. Perform preventative maintenance and break/fix services. Partner with third-party vendors for advanced AV issue remediation. Assist and mentor Level 1 technicians and support Level 3 escalations. Participate in IT projects, off-hours support, and on-call duties as needed.

Required Qualifications:

Bachelor’s Degree in Computer Science, IT, or related field (or equivalent experience). Minimum 18 months of hands-on IT experience in desktop support.

Certifications preferred:

CompTIA A+, MCP, or higher.

Strong skills in:

Windows 7-10 Active Directory and GPOs Microsoft Office 365 Enterprise antivirus and encryption Mobile device support (iOS/Android) Helpdesk ticketing systems (e.g., ServiceNow, Remedy)

Why You Should Apply:

Gain exposure to enterprise IT infrastructure and cross-functional teams. Work in a dynamic environment supporting varied hardware and software platforms. Opportunity to mentor others and develop your technical leadership skills. Collaborate with experienced professionals and grow within a supportive team culture. to jumpstart or level up your IT support career. Don’t miss the chance to work on cutting-edge technologies and support top-tier professionals in a role that makes an impact. Desktop Support, IT Support, Technical Support, Level 1 Support, L1 Desktop Engineer, Computer Technician, Field Technician, End User Support, Deskside Support, Help Desk Support, Service Desk, PC Support, Hardware Support, Software Support, IT Technician, Break/Fix Support, Onsite Support, Windows 10, Windows 11, Mac OS, Active Directory, Office 365, Microsoft 365, Microsoft Teams, Outlook, Remote Desktop, VPN Support, Imaging and Deployment Tools, SCCM, MDT, Ticketing Systems, ServiceNow, Zendesk, Jira, Antivirus, Endpoint Protection, Printers, Scanners, Peripherals, Network Troubleshooting, DNS, DHCP, TCP/IP, VPN Configuration, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCSA, MCSE, ITIL Foundation, Apple Certified Support Professional, Troubleshooting, Communication Skills, Customer Service, Time Management, Problem Solving, Team Collaboration, Documentation, Adaptability, Self-Starter, Contract Desktop Support, Field IT Support, Entry-Mid Level IT Jobs, Full-Time IT Role, Onsite IT Support, IT Jobs, Immediate Hire, 1+

Years IT Experience Job Types:

Full-time, Contract Pay:

$17.00 – $35.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person