IT Support Specialist (Onsite) Position Available In Middlesex, Massachusetts

IT Support Specialist (Onsite) 2.8 2.8 out of 5 stars Ashland, MA Onsite Technician Level 2 Desktop Support to End Users on a professional level. Your benefits Buddy program Internal career development program Your skills 2+ years of experience as a Deskside Support Technician. Familiarity with Microsoft 365 tools and troubleshooting (email, Teams, OneDrive, etc.). Excellent interpersonal and communication skills; must be comfortable interacting with users of all levels. Ability to handle tickets and service requests with professionalism and efficiency. Experience with imaging tools like SCCM, MDT, or other deployment solutions. Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are a plus. Pharmaceutical or Hopsital Lab System experience required. Your tasks Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors. Install, configure, image, and reimage PCs, laptops, and mobile devices as needed. Participate in project rollouts and deployments Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.). Troubleshoot and support peripherals such as printers, scanners, and external drives. Maintain a professional, approachable demeanor while working directly with users/customers onsite. Follow established processes for hardware disposal and secure data destruction. Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.