Help Desk Analyst – Stoughton Position Available In Norfolk, Massachusetts

Help Desk Analyst – Stoughton Melmark – 3.2

Stoughton, MA Job Details Full-time Estimated:

$62.1K – $75K a year 1 day ago Benefits 403(b) matching AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Pension plan Vision insurance 403(b) Qualifications Microsoft Windows Server Microsoft PowerPoint Microsoft Word Desktop support Microsoft Excel Microsoft Outlook iOS development SCCM Microsoft Exchange Mid-level Windows Microsoft Office Firewall Bachelor’s degree Virtualization CompTIA Network+ VMware Cabling Communication skills Active Directory CompTIA A+ Help desk Network security VPN Full Job Description Help Desk Analyst Stoughton, MA Melmark Overview Melmark is a nonprofit organization providing clinically-sophisticated evidence-based special education, residential, vocational, and therapeutic services for children and adults diagnosed with autism spectrum disorders, developmental and intellectual disabilities, acquired brain injuries, medical complexities, and other neurological and genetic disorders. Help Desk Analyst Overview Join our team as a Help Desk Analyst to deliver desktop support for Melmark New England, reporting to the MIS Manager. Due to the nature of this position, the Helpdesk Analyst must possess excellent interpersonal and communication skills and the ability to effectively work with all levels of employees within the organization. Help Desk Analyst Salary Information 8-4:30pm $68-72 Annually Help Desk Analyst Requirements Bachelor’s Degree or equivalent A+ or Network+ preferred PC Break/fix, Networking, Virtualization, Windows 10/11 and Windows Server 2012/2016/2019 Two-three (2-3) years desktop support experience in a Windows environment; One-two (1-2) years experience with Microsoft Windows Server operating systems. Provides assistance to all Melmark New England employees as it relates to the MIS Department. Help Desk Analyst Responsibilities Possesses experience with and demonstrates knowledge of the Microsoft Exchange 2016/Office 365 Possesses experience with and demonstrates knowledge of the iOS platform as well iPhone & iPad use and configuration. Working Knowledge of Active Directory. Demonstrates working knowledge of anti-virus client and Windows Server 2012/2016/2019. Demonstrates working knowledge of enterprise backup software and recovery procedures. Possesses PC break/fix experience, including power supplies, memory upgrades, drive recovery, etc. Demonstrates working knowledge of functional and security patches using available tools (SCCM, etc). Demonstrates working knowledge of VPNs, firewalls, routing and network security. Demonstrates working knowledge of Microsoft Office 2016 Professional Suite with an emphasis on Word, Excel, Outlook and PowerPoint. Demonstrates working knowledge of virtualization and the VMWare 7.x Hypervisor platform. Provides Audio/Video security systems support, installation and cabling. Experience with Teams, Zoom and video conferencing systems a plus. Rotates schedule, including assistance on weekends and holidays per request from direct supervisor. The Helpdesk Analyst may be required to cover in the school program or alternative sites as based on the needs of the program and/or environmental emergencies. Help Desk Analyst Benefits Work with a nationally known leader in quality-driven initiatives Generous Paid Time Off Benefits including Vacation, Holiday and Sick! Melmark Sponsored Pension Plan AND 403(b) with employer matching Health, Dental, Vision Insurance Flexible Spending Accounts for Health and Dependent Care Life, AD&D, and Disability insurance Tuition Reimbursement Student Loan Reimbursement starting at $20K Professional Conference and Research Opportunities Onsite CEUs at no cost to employees

Location:

Melmark NE •

MIS Schedule:

Full Time, Day Shift Pay:

$68.00 – $72.00 per year

Work Location:

In person