Service Desk Analyst Position Available In Norfolk, Massachusetts
Tallo's Job Summary: This job listing in Norfolk - MA has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Service Desk Analyst
Service Desk Analyst
Westwood, MA
22/h Contract
4 days onsite, 1 remote GavinHeath is partnering with a client in Westwood, MA looking to add a Service Desk Analyst to their team. The role is a long term contract position. This role is a Hybrid position. The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers.
This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users, delivering the highest level of customer service.
Must possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others.
Work Hours
This role will be working a Monday – Friday shift working either 8:00am-4:30pm or 9:00am-5:30pm ET. Must have the ability to work busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on company needs.
Responsibilities:
Provide superior Customer Service and IT Support
Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
Follow all established support procedures and participate in the creation of new procedures for the team and end users.
Provide accurate, timely, and creative solutions to end-users
Escalate more complex problems to higher level support staff.
Troubleshoot and provide support of retail and operations systems
Personal traits:
Highly motivated self-starter with a “Sense of Urgency Prioritize and execute multiple initiatives in a collaborative and fast-paced environment
Maintain high level of confidentiality
Customer Service skills:
Empathy for the customer
Problem-solving
Clear communication
IT Basics Knowledge:
PC hardware, software, and peripherals
Networking technologies (VPN/VLAN/WIFI)
Active Directory
Minimum Experience
2-3 years of Service Desk experience and Technology Support experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Dice Id:
90934172
Position Id:
8708301
