Technical Support Assistant Position Available In Norfolk, Massachusetts

Technical Support Assistant 3.4 3.4 out of 5 stars 50 Oakland St, Wellesley Hills, MA 02481

Department:

OIT General Location:

Wellesley Hills MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development. Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, non-unit position with no benefits. As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.

Key Responsibilities and Duties:

Monitor and resolve IT help desk ticket requests and incidents; Support computers and peripheral equipment using a variety of operating systems and applications; Maintain and install all software applications related to MassBay computing; Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium; Provide routine computer, printer, and peripherals maintenance; Provide computer software and hardware orientation for students; Make necessary arrangements for outside repair as needed; Provide back up coverage for the College Copy Center; Perform other duties as assigned. Commitment to

Equity:

Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes; Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality; Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion. This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

Experience troubleshooting computers and audiovisual equipment; Experience working in a multi-user environment supporting users at different levels; Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications:

Sensitivity and commitment to the goals of Affirmative Action and workforce diversity; Experience working in a diverse environment; Demonstrates commitment to working with underserved students; Previous experience maintaining and trouble-shooting software applications and PC hardware; Demonstrates effective oral and written communication skills; Ability to work as part of a team.

Additional Information:

Salary Range:

$25 per hour

Classification:

Part-time, Non-Unit Source of Funding:

Grant-Funded To Apply:

Please include a letter of interest and resume with your online application.

Deadline:

July 9th, 2025, or after that until filled. Final candidates are required to provide sealed transcripts and official certifications. Hiring is contingent upon a successful CORI clearance. Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s for Affirmative Action and/or Title IX Coordinator (Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu or (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.