It Support Specialist Position Available In Suffolk, Massachusetts

It Support Specialist Escher Group – 3.4

Boston, MA Job Details Full-time Estimated:

$51.1K – $62.7K a year 1 day ago Qualifications Azure Software troubleshooting Mid-level Windows DHCP Computer networking DNS 1 year Phone etiquette Communication skills Active Directory Full Job Description IT Support Research & Development Escher Group Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics. Overview of the role The IT Support team maintains Escher’s computer networks, providing technical support and ensuring the company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Duties of role:

Diagnose and resolve computer problems and service requests from staff in a courteous, timely and effective manner. Perform remedial repairs on computer hardware, servers and printers Use diagnostic tools to troubleshoot problems associated with network connectivity and computer hardware/software Install and configure computer hardware, software, systems/VMs, networks, printers and scanners Procure software/hardware. Configure and ship computer equipment (when required) Perform preventative maintenance, including patching, checking and cleaning of workstations, printers, peripherals and servers Network firewall and switch administration and maintenance Administer the technology access of employees, contractors, interns, clients and vendors, to network, e-mail, and essential applications. Administration of Active Directory, File & Print services, DNS, DHCP, cloud-based VMs Follow established procedures for asset procurement: purchase of software, services and equipment, including Purchase Order creation, tracking, and management Follow established procedures for staff onboarding and offboarding tasks. Follow established procedures for asset management, including record, track, maintain, repair, securely dispose of equipment inventory, along with software licenses Follow established procedures for monitoring security of network and computers Support bi-annual security & privacy audits Ensure company safety and security standards are met in accordance with policies and procedures Ensure confidentiality within all areas of responsibility Occasional weekend and after hours’ work may be required during critical and projects/upgrades.

Minimum Requirements:

Ability to work from Boston office 1-3 years experience supporting Microsoft Windows environment 1-3 years experience supporting Microsoft Azure environment Experience troubleshooting hardware issues and replacing hardware on both desktops and laptops, Experience installing software, patches, updates on desktops, and laptops. Experience troubleshooting basic network, software and printing problems. Customer focus and dedication to customer satisfaction essential. Strong initiative, self-motivation, and ability to complete tasks on time. Excellent oral and written communication skills and phone manner. The position’s responsibilities require analysis, communication and problem solving Ability to work well in a fast-paced team environment. Strong attention to detail required

Physical Requirements:

ability to stand, walk, bend/stoop, climb, reach above shoulder level, kneel, balance, squat, crawl, crouch, lift 25-75 lbs, and carry 25-75 lbs. Why Join Escher? Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime. At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years. What We Have to Offer Escher offers a competitive compensation package, health cover, training allowance and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you! Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.