IT Support Specialist (Onsite) Boston, MA, USA Position Available In Suffolk, Massachusetts

IT Support Specialist (Onsite) Boston, MA, USA IT Support Specialist (Onsite) Description
Join our team onsite in the Seaport area of Boston to provide essential technical support across multiple operating systems and devices. You’ll troubleshoot hardware and software issues, maintain critical IT infrastructure, and deliver exceptional service to ensure users can work efficiently across Windows, Mac, and mobile platforms.
EPAM values every role in driving innovation. With a focus on professional development, inclusive teamwork, and meaningful work, you’ll play a vital part in shaping solutions that transform industries worldwide.
Req.#837242638
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Responsibilities
Resolve end-user computing issues across multiple platforms including Windows, MacOS, iOS, and Android
Install, configure, and maintain diverse hardware including computers, laptops, and mobile devices
Configure and optimize various operating systems and applications for optimal performance
Monitor and maintain server room environments to ensure system reliability
Track and update hardware inventory to maintain accurate asset management records
Follow IT service management processes for incidents, requests, and change management
Requirements
Minimum 2 years of experience in IT support or related technical role
Demonstrated ability to troubleshoot issues across multiple operating systems and platforms
Experience with desktop, laptop, thin client hardware maintenance and cross-platform support
Knowledge of Active Directory and group policy administration
Strong understanding of IT Service Management practices and processes
Excellent communication skills with ability to explain technical concepts clearly
Proven ability to meet service level agreements and work effectively under pressure
Salary range: 40-50K per year
We offer
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.