Part Time Engineer, Help Bar Position Available In Suffolk, Massachusetts

Part Time Engineer, Help Bar

Location:

Boston, Massachusetts

Category:

Employee Technology

Requisition ID:

248338
Job Description
This is a part-time position requiring 20 to 30 hours of work per week.
Who We Are [Help Bar]
At Wayfair, our Technical Support Engineers are the first line of defense in ensuring our corporate teams can work effectively and efficiently. Based at our corporate Help Bar, you’ll provide in-person, walk-up technical support to Wayfair employees, handling a wide range of requests and issues—software, hardware, applications, system access, and more. You’ll be a trusted resource, a tech-savvy problem solver, and a friendly face in the office.
This is more than just an IT support role — it’s an opportunity to learn, grow, and become an integral part of a tech-driven organization. In this position, you’ll work alongside infrastructure and software engineering teams, gaining firsthand experience with the tools, systems, and architecture that power a $2B+ company. What makes this role truly special is its focus on growth and development; managers and teammates are genuinely invested in helping you succeed. Great performance is recognized and rewarded, and you’ll have the chance to handle a variety of issues across infrastructure and software, offering valuable cross-functional exposure. Through our Learn@Work platform, you’ll have access to continuous learning opportunities — from soft skills to advanced coding. Most importantly, you’ll be part of a collaborative, supportive team culture where curiosity is encouraged, and help is always just a message away.
What You’ll Do
Serve as the first point of contact for IT support at our Help Bar—delivering hands-on assistance to employees in a walk-up setting
Troubleshoot and resolve technical issues across Windows, macOS, G Suite, Active Directory, file/print services, proprietary software, and more
Identify recurring issues and incident trends, and proactively communicate patterns to the appropriate teams to support root cause analysis and long-term resolution strategies
Deploy, maintain, and manage loaner hardware and related accessories
Set up workstations and assist with office moves—including cabling, peripherals, and network drops
Provide excellent customer service through face-to-face interactions, tickets, and remote support tools
Document issues and resolutions in the ticketing system; ensure timely follow-up and closure
Identify recurring problems and recommend process improvements
Triage and escalate more complex issues to the appropriate infrastructure or engineering teams
Support equipment setup and occasional heavy lifting (up to 65 lbs)—monitors, desktops, printers, etc.
What You’ll Need
A strong team player who’s collaborative and eager to share knowledge
Excellent multitasking, time management, and organizational skills
Technical aptitude with a passion for solving problems and learning on the fly
A proactive mindset and commitment to seeing tickets through to resolution
Outstanding communication skills—clear, concise, and customer-focused
Patience and empathy—many users won’t have full technical context
Flexibility and the ability to pivot quickly in a fast-paced environment
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.