Desktop Support Technician (Local to Massachusetts) Position Available In Worcester, Massachusetts
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Job Description
Desktop Support Technician (Local to Massachusetts)
Job title: Desktop Support Technician
Location:
Worcester, MA 01608-Onsite Job type: Full time
Interview:
Video
Max Salary:
$55k/annum+ 5K QPLC+ benefits
Job Description:
Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
Document and assess IT Desktop Configurations as they relate to company polices.
Perform regularly required maintenance of desktop applications and hardware systems as required.
Deploy PC s and all peripherals as requested.
Image PC s as specified by Reliant / client process
Test connectivity and functionality of installed devices
Provide timely and accurate support to the all desktop users
Trouble shoot and resolve user issues
Escalate issues as needed
Request Assistance from other IT Departments as needed
Assist other IT Departments as requested Gather end user requirements
Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.
Follow Established policies, procedures, and documentation guidelines
Performs other duties as required.
Develop and maintain security procedures.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Performs other similar and related duties as required or directed.
Regular, reliable and predicable attendance is required.
Required Skills and Experience:
2 – 5 years of experience supporting enterprise solutions (Healthcare clients preferred)
Management Information Systems, or other related field, or equivalent professional experience.
CompTIA A+ Certification preferred.
Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
Familiarity with web-based and client/server application concepts.
Excellent Written and Oral Communication Skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10200946b
Position Id:
8680981
