IT SERVICES TECHNICIAN (DESKTOP TECHNICIAN) Position Available In Cumberland, Maine
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Job Description
IT SERVICES TECHNICIAN
(DESKTOP
TECHNICIAN
)
SOUTH PORTLAND, MAINE – 2025-07-22
We seek an IT Services Technician to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.
The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.
POSITION OVERVIEW
We are seeking a customer-focused IT Support & Hardware Technician to join our team in South Portland, ME. This role combines hands-on technical expertise with outstanding customer service skills to provide comprehensive hardware, software, and network support in our customer’s environment.
IT SERVICES TECHNICIANS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES
Troubleshoot, install, and reinstall various Windows operating systems (XP, 2000, 7, 10, 11)
Perform system maintenance tasks, including executing daily backup procedures
Work with Ubuntu PCs and Dell laptops for installation, configuration, and troubleshooting
Diagnose and repair PC, desktop, and printer hardware, including internal components and peripherals
Use technical manuals, OEM guides, and procedural documentation effectively
Operate tools, components, and peripheral accessories for hardware tasks
Monitor and resolve service tickets promptly and document resolutions for team sharing
Adhere to all safety protocols, including TSP and customer-specific policies, as well as 5S cleanroom procedures
Collaborate closely with the customer’s internal team, taking on additional tasks as needed
Escalate unresolved issues to the operations coordinator or field service manager
THE IDEAL PERSON FOR FILL THIS ROLE WILL HAVE EXPERIENCE SUCH AS
Strong knowledge of PC hardware, internal components, and printer systems
Hands-on experience in hardware troubleshooting and repair
Strong understanding of operating systems, protocols, and technical standards
Ability to interpret technical manuals and OEM guides effectively
Valid driver’s license, auto insurance, and reliable transportation for occasional travel
High school diploma or GED
1+ year of related IT services experience in a professional setting is preferred
PHYSICAL REQUIREMENTS
Ability to sit, stand, or walk for extended periods
Dexterity to operate computer equipment and power tools
Capacity to lift and transport moderately heavy objects (e.g., computers, peripherals, and printers)
ADDITIONAL INFORMATION ABOUT THIS ROLE
Flexibility to work holidays or extra shifts based on support needs
Commitment to maintaining a positive, professional attitude toward customers
Adherence to all strict safety and facility protocols
Must have valid driver’s license, auto insurance, and reliable transportation
May occasionally require on-district travel for the purpose of on-site hardware and software troubleshooting and repair at customer’s other locations
Pay grade: 17
View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits
Candidates must be authorized to work in the United States
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
