Help Desk Analyst Position Available In Kennebec, Maine
Tallo's Job Summary: The Help Desk Analyst job in Augusta, ME requires 1-3 years of experience with Windows OS. Responsibilities include providing technical support to end users, troubleshooting hardware and software issues, and communicating effectively with users and technical teams. This position offers benefits such as medical, dental, and vision coverage, as well as retirement and disability plans.
Job Description
Description On-site in Augusta, ME Top 3
Skills:
1 to 3 years of experience in a similar role Experience with Windows OS Must have strong written and verbal communication skills
Job Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Skills Help desk support, Help desk, Service desk, Windows OS, Troubleshooting, Customer service, Phone support, Technical support Top Skills Details Help desk support,Help desk,Service desk,Windows OS Additional Skills & Qualifications o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) Experience Level Intermediate Level
