Help Desk Analyst (Only Locals) Position Available In Kennebec, Maine
Tallo's Job Summary: The Help Desk Analyst position requires 1 to 3 years of similar experience, proficiency with Windows OS, and strong communication skills. Responsibilities include providing technical support to end users, troubleshooting hardware and software issues, and escalating complex problems. This role involves utilizing call-tracking software, staying current with industry trends, and delivering excellent customer service.
Job Description
Top 3
Skills:
1 to 3 years of experience in a similar role Experience with Windows OS Must have strong written and verbal communication skills
Job Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.
