Help Desk Tech Position Available In Kennebec, Maine
Tallo's Job Summary: We are urgently hiring a Help Desk Technician in Brunswick, Maine for a full-time, in-office position. The role offers a salary of $40K to $43K DOE. The ideal candidate will have at least 1-2 years of experience in a Help Desk or technical support role, possess strong troubleshooting skills, and hold certifications such as CompTIA A+ or Network+. The job involves providing technical support to end users, collaborating with engineering teams and vendors, maintaining documentation, and contributing to team improvement efforts. The position also offers benefits such as affordable health coverage, 401(k) with a generous match, paid time off, and a business casual work environment. Apply now to join our leading provider of Managed IT Services.
Job Description
This job was posted by https://joblink.maine.gov : For more information,please see: https://joblink.maine.gov/jobs/1211197
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Job Title:
Help Desk Technician Urgently Hiring
- •
Pay:
- $40K
- $43KDOE
-
Hours:
- Full-time, In-office
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Start Date:
- ASAPWe are seeking a
- Help Desk Technician
- for a
- full-time,in-office
- position for our client,a leading provider of Managed ITServices located in
- Brunswick, Maine
•. The Help Desk Technician willplay a vital, front-line role in delivering technical support to endusers across various clients. The Help Desk Technician ensures timelyproblem resolution, clear communication, and effective documentation.
This is a
- customer-facing position
- in a fast-paced IT supportenvironment, located in
- Brunswick, Maine
- As a Help Desk Technician, you will be responsible for:
- Providing front-line technical support to end users on system and application issues
- Identifying, researching, troubleshooting, and resolving software and hardware problems
- Coordinating with engineering teams, client IT staff, and third-party vendors
- Updating and maintaining accurate documentation in the Client Documentation database
- Assisting with client training on new software and technologies
- Escalating unresolved technical issues as appropriate
- Adhering to strict confidentiality standards regarding client data and systems
- Supporting continuous team improvement efforts, including automation and process enhancements
- Managing the organization and cleanliness of the IT lab/workshop
- The ideal candidate for this role will have:
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Education:
- Associate degree or equivalent technical training in IT or related field
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Experience:
- Minimum 12 years in a Help Desk or technical support role
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Specific Skills:
- Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems
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Personal Characteristics:
- Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team
- Certifications (Preferred):
- CompTIA A+, Network+, or equivalent
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Physical Abilities:
- Ability to remain seated for extended periods, occasional lifting of computer equipment
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Benefits:
- Enjoy affordable health and prescription coverage with no waiting period
- Medical Insurance
- Company-provided Life, Short-term, and Long-term Disability Insurance
- 401(k) with generous 100% match on the first 3
- Paid Time Off (PTO), 7 holidays, and 2 optional holidays annually
- Business casual work attire
- Parking provided
- A fun and dynamic company culture
- Ready to take the next step? Apply now for this Help Desk Technicianrole in Brunswickor contact us to learn more!
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