Help Desk Tech Position Available In Kennebec, Maine
Tallo's Job Summary: We are urgently hiring a Help Desk Technician in Brunswick, Maine, with a salary range of $40K - $43K. This full-time, in-office position requires an associate degree or equivalent technical training, 1-2 years of experience, and proficiency in troubleshooting software/hardware/network issues. Candidates must have strong communication skills and the ability to work both independently and as part of a team. The role involves providing technical support, resolving problems, updating documentation, and assisting with client training. Certifications such as CompTIA A+ or Network+ are preferred. Physical abilities include occasional lifting of computer equipment. Benefits include affordable health coverage, life insurance, 401(k) with 100% match on the first 3%, paid time off, and a fun company culture. Apply now or contact us for more information.
Job Description
Help Desk Tech at Bonney Staffing Center, LLC in
Augusta, Maine, United States Job Description Job Title:
Help Desk Technician – Urgently Hiring
Pay:
$40K – $43K
DOE Hours:
Full-time, In-office
Start Date:
ASAP We are seeking a Help Desk Technician for a full-time, in-office position for our client, a leading provider of Managed IT Services located in Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a customer-facing position in a fast-paced IT support environment, located in Brunswick, Maine. As a Help Desk Technician, you will be responsible for: Providing front-line technical support to end users on system and application issues Identifying, researching, troubleshooting, and resolving software and hardware problems Coordinating with engineering teams, client IT staff, and third-party vendors Updating and maintaining accurate documentation in the Client Documentation database Assisting with client training on new software and technologies Escalating unresolved technical issues as appropriate Adhering to strict confidentiality standards regarding client data and systems Supporting continuous team improvement efforts, including automation and process enhancements Managing the organization and cleanliness of the IT lab/workshop The ideal candidate for this role will have:
Education:
Associate degree or equivalent technical training in IT or related field
Experience:
Minimum 1-2 years in a Help Desk or technical support role
Specific Skills:
Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems
Personal Characteristics:
Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team Certifications (Preferred): CompTIA A+, Network+, or equivalent
Physical Abilities:
Ability to remain seated for extended periods, occasional lifting of computer equipment
Benefits:
Enjoy affordable health and prescription coverage with no waiting period Medical Insurance Company-provided Life, Short-term, and Long-term Disability Insurance 401(k) with generous 100% match on the first 3% Paid Time Off (PTO), 7 holidays, and 2 optional holidays annually Business casual work attire Parking provided A fun and dynamic company culture Ready to take the next step? Apply now for this Help Desk Technician role in Brunswick—or contact us to learn more!
