IT Help Desk Technician Position Available In Greene, Missouri

IT Help Desk Technician 3.1 3.1 out of 5 stars 2155 E Sunshine St, Springfield, MO 65804

General Summary :

The IT Help Desk Technician will play a critical role in ensuring the seamless operation of all IT systems and technologies used by the credit union staff. This position will provide technical support for internal users, resolve hardware and software issues, and manage tickets through the IT ticketing system. The technician will serve as a key point of contact for help desk services, working to ensure staff can provide uninterrupted support to members.

Essential Functions :

IT Help Desk:

Provide in-person, phone, and remote technical assistance to staff members with troubleshooting and resolving hardware, software, and network issues.

Ticket Management:

Monitor and manage IT support tickets using the internal IT ticketing system. Prioritize, troubleshoot, and escalate unresolved issues to the appropriate team members or management.

Software Support:

Assist staff with issues related to business-critical software applications, including installation, updates, troubleshooting, and user guidance.

Hardware Support:

Diagnose and resolve hardware problems related to computers, peripherals, and other office technology. Perform repairs or coordinate with vendors for necessary repairs or replacements.

IT System Maintenance:

Support regular maintenance and upgrades to IT infrastructure, ensuring all systems are running smoothly and securely for the staff’s use.

User Training & Documentation:

Provide basic training to staff on software, hardware, and systems. Create and maintain user-friendly documentation for common technical issues and solutions.

Security Support:

Assist with maintaining cybersecurity standards by ensuring staff adhere to IT security policies and reporting any potential security concerns or vulnerabilities.

Collaborative Support:

Work closely with other IT team members to identify, document, and resolve recurring technical issues. Offer feedback on process improvements for help desk operations. Ensure that the technical needs of staff are promptly met so they can provide quality service to members without interruption. All other duties as assigned

Job Requirements :

Proactive, self-motivated, and collaborative. Excellent organization, problem-solving, and communication skills. Occasional branch travel. Proficient in Word, Excel, Outlook and Teams. Demonstrate follow-through, problem-solving, prioritization, and independent work. High school Diploma required; 1-2 years of Information Technology, financial services, or customer service experience preferred. Ability to respond quickly and effectively to member and department needs and adapt to changing requirements.

Physical Requirements :

General Office Duties :

Ability to sit or stand at a desk for prolonged periods of time (up to 8 hours per day) Regular use of a computer and office equipment (e.g., phone, printer, copier). Manual dexterity required for typing and data entry.

Physical Activity :

Occasional walking, bending, or reaching. Ability to lift and carry equipment and office supplies 40 pounds.

Vision and Hearing :

Clear vision required to read computer screens and other office materials. Hearing ability sufficient to hold conversations over the phone and in person. The TelComm Promise TelComm Credit Union is a people-minded financial institution who truly understands that no matter how big we get we are still people helping people. We know the people who work for us are by far our biggest asset and vital to our continued success. We want to help you help others. At TelComm we Communicate Respectfully, Foster Unity, Serve Compassionately, Act with Integrity, Radiate Positivity, and Cultivate Growth and Learning. Those are the core values most important to us. Keeping promises is also important to us and, as a company, we make a promise to all associates…. To empower you . Your education, experience, and life knowledge will all be drawn from in your day-to-day activities, and regardless of how much or how little you believe you have – we want to build on it. Once hired into a position, we will train you to know how to do what we do. We promote goal setting and career development as a shared responsibility and will provide the knowledge and resources needed on your path to success. We have classes explaining the basics to the not so basics. And will do one on one training when needed. You will have hands on help until there is confidence on both sides. We believe in cross training into different departments. Nothing is beyond your reach here. All of our executives were once front line or entry level workers who were promoted so we know talent can and will be found at every level. To do the right thing for you . Our CEO evaluates our pay structure annually to ensure we stay competitive, our bountiful benefits include paid medical after 30 days, PTO, 11 paid holidays per year, a 401k retirement with matching funds•, profit sharing, tuition reimbursement, business casual dress code, and jean days. We respect your life outside of work and want you to have a positive life work balance. Schedules are given in advance and meetings are scheduled with ample time to prepare. We have activities we do as a group – a holiday party in the winter, a collaborative meeting in the summer, and a family friendly outing in the fall. To strive for open communication . Our interviews are designed to not only determine if you can do the job, but for you to come in to see if we will fit well together. Interview us as much as we interview you. Each of our managers has their own management style or leadership philosophy and can describe it- including how they give feedback, what the performance review process is like, and the challenges you may face in the position. Ask them about it. Ask them about anything. Feel free to talk to other associates and ask them questions as well. We strive for open communication across all departments and levels. We want you to feel comfortable and confident in your position. Our meetings are designed to give all associates access to the information necessary to thrive. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.