IT Specialist Position Available In Greene, Missouri

IT Specialist
Job Details
Job Location
Springfield, MO
Salary Range
$26.44 Hourly
Description
IT Specialist position starts at $26.44 per hour! Are you interested in joining a rewarding non-profit career field with opportunities to make a difference in your community? The Arc invites you to join our team of value-driven and independent professionals. Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives! Bring Your Experience to The Arc! Experience-based wages are available for those whose background is above and beyond the position’s requirements. What is this job all about? Are you a tech-savvy professional with a passion for problem-solving and providing exceptional customer support? We’re looking for an IT Specialist to join our dynamic team! In this role, you will provide hands-on technical support and training to users across our organization. The IT Specialist is key in resolving help desk tickets, troubleshooting systems, and supporting both day-to-day tech operations and long-term initiatives.
The ideal candidate has a strong understanding of networking, excellent customer service skills, and thrives in a team-oriented environment. Responsibilities include addressing escalated support issues, diagnosing Microsoft and network-related problems, and collaborating with the IT team to enhance system functionality.
This is a non-exempt, hourly position reporting to the IT Manager.
If you have relevant IT knowledge, excellent customer support skills, and a great team attitude, we want to hear from you! today to be part of a team that values collaboration and innovation. What will my day-to-day responsibilities look like? As an Information Technology Specialist, you’ll be the go-to resource for end-user support across the organization! You’ll manage incoming support requests via phone, email, or remote tools, working hands-on to troubleshoot and resolve hardware, software, and network issues. From configuring computers, phones, and printers to managing user accounts and password resets, you’ll ensure that systems are functional, secure, and used effectively.
You’ll take ownership of support tickets in the help desk system, escalating complex issues when needed, and delivering clear, helpful service with consistent follow-up. In this role, you’ll also provide training, create documentation, and explain technical processes in simple terms to non-technical users.
Your ability to communicate effectively, both verbally and in writing, will be essential, along with the flexibility to travel occasionally within Missouri and perform physical tasks such as moving office equipment. This position is perfect for someone who thrives on solving problems, enjoys supporting others, and is ready to contribute to a dynamic IT environment.
What do I need to be successful in this position? Associate’s or Bachelor’s degree in IT or related field (or equivalent experience); 2+ years in IT support or help desk roles
Strong troubleshooting skills with solid knowledge of Windows OS, Microsoft 365, and core networking/server fundamentals
Proficient with help desk ticketing systems, remote support tools, and common business applications
Excellent communication skills with the ability to explain technical concepts to non-technical users; IT certifications preferred (e.g., CompTIA, Microsoft)
If that doesn’t draw your attention, take a look at our excellent benefits package: Competitive salary and excellent working environment Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period Employer-Paid Life Insurance and AD&D coverage Option to enroll in our 403(b)-retirement plan immediately – with employer match up to 4% after a year of service Sick and vacation accrual as well as 7-paid holidays a year and a paid day off to celebrate your birthday Discounts on your phone bill if you use Verizon or AT&T Discounted Fitness Center membership if you are Full-Time Use of a fleet vehicle or paid mileage for using your vehicle Opportunities for advancement Monthly Cell Phone Reimbursement Stipend Employee Assistance Program Wellness Program Annual Wage Increase Potential Many more… If you are passionate about making a meaningful difference in individual’s lives, click on the link and apply now to join our team! Looking for more information? Give us a call at 417-771-3700 Ask for the Talent Acquisition Team Send us an Email at Jobsthearcoftheozarks Don’t forget to include your name and the position/location you are interested in. Checkout some videos about our organization and the individuals we support here Checkout our website and social media here: Qualifications
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field; An equivalent combination of education and relevant work experience may be accepted in lieu of a degree.
2+ years of IT support or help desk experience.
Strong understanding of core networking and server fundamentals
Solid knowledge of Windows operating systems, Microsoft 365, and common business applications
Experience with help desk ticketing systems and remote support tools
Strong troubleshooting and problem-solving skills
Excellent communication skills and ability to explain technical concepts to non-technical users
Ability to manage multiple tasks in a fast-paced environment
Certifications preferred (CompTIA, Microsoft or other relevant IT certifications)