Specialized Technology Support Administrator Community and Global Partnerships Position Available In Greene, Missouri

Specialized Technology Support Administrator

• Community and Global Partnerships Missouri State University
• 4.3 Springfield, MO Job Details Full-time $54,262
• $62,000 a year 1 day ago Qualifications Operating systems Software troubleshooting Customer service Mid-level Microsoft Office Driver’s License Bachelor’s degree Classroom experience IT Systems analysis Leadership Communication skills Time management Full Job Description Position Information Position Title Specialized Technology Support Administrator
• Community and Global Partnerships Work Location Springfield Campus Department Community and Global Partnerships Office HR Home Department 070100 VP

COMMUNITY AND GLOBAL PARTNERSHIPS

Pay Grade 34 Proposed Salary $54,262

• $62,000/annual Sponsorship Information Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis.

This position is not eligible for work visa sponsorship. Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants. Appointment Type Full Time Regular Exempt/Non-Exempt Exempt General Function The Specialized Technology Support Administrator coordinates and administers the management of the broad end user support services, oversees media services, inventory, and manages information technology student workforce for the Division of Community and Global Partnerships. The Specialized Technology Support Administrator provides instructional and desktop support for faculty, staff, students, clients and external partners. The Specialized Technology Administrator installs, maintains, troubleshoots, and supports specialized equipment, client services, and all technology devices and packages to ensure the successful operation and functionality for the Division’s units of research administration, economic development and international programs. Description of Primary Duties The Specialized Technology Support Administrator coordinates and administers the management of the broad end user support services, oversees media services, inventory, and manages information technology student workforce for the Division of Community and Global Partnerships. The Specialized Technology Support Administrator provides instructional and desktop support for faculty, staff, students, clients and external partners. The Specialized Technology Administrator installs, maintains, troubleshoots, and supports specialized equipment, client services, and all technology devices and packages to ensure the successful operation and functionality for the Division’s units of research administration, economic development and international programs.

Minimum Acceptable Qualifications Education:

A Bachelor’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience:

A minimum of three years of experience supporting a wide range of information technology in a fast-paced, cross-functional, and team environment Experience working in a higher education environment is preferred.

Skills:

A working knowledge or proven capability to quickly learn to support specialized equipment, LMS, distance learning, video streaming and Division specific technologies is required. The ability to resolve technical issues and events quickly and effectively is required. Knowledge and understanding of computer security procedures and standards, and cybersecurity best practices is required. A demonstrated ability to quickly troubleshoot, identify, and correct problems using system utilities and diagnostics is required. Familiarity with systems analysis procedures and techniques is required. A thorough knowledge of hardware, software, and operating system configuration and connectivity, including Microsoft Office productivity suites, for desktops, mobile devices, and workstations is required. Excellent troubleshooting skills to support a wide variety of University software and hardware are required. A basic understanding of ticketing systems, service portals, server administration and cloud systems is required. Familiarity with the installation, maintenance, and support of wireless and other network technologies is required. Strong verbal and written communication skills and effective interpersonal skills sufficient to interact with a variety of users and other technical staff are required. Strong leadership, supervision and customer service skills are required. The ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team is required. Excellent time management skills and organizational abilities are required. The ability to work under pressure, meet inflexible deadlines, and deal with difficult situations while maintaining composure and confidentiality is required. Functional knowledge of classroom technologies, such as A/V components, cameras, audio equipment and web-conferencing technologies is required.

Other:

A valid driver’s license is required. Travel between campus and other locations is required during business hours. The twenty-four-hour scope of University operations may result in the need to work evenings, nights, and weekends to support implementations or upgrades and to respond to major issues with IT operations. Occasional attendance and participation at evening and weekend activities and workshops is required. Occasional travel for professional development is required. #LI-CP1 Additional Qualifications Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/5177.htm Open Date 03/27/2025 Close Date (If Close Date is blank then the posting is considered open until filled) Special Instructions to Applicants The first date of consideration is April 17, 2025, and review of applications will continue until the position is filled. Please attach an unofficial transcript to your application. Please note that documents that contain passwords, digital signatures, and other artifacts such as watermarks may not convert properly. If your document contains any of these items, please print and scan the document, then upload the scanned version to your application. Official transcripts required at time of hire. Equal Opportunity Statement Non-Discrimination Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, , 417-836-4252. Background Check Statement Employment will require a criminal background check at University expense. Posting Detail Posting Number 20250033FTS Quicklink for Posting https://jobs.missouristate.edu/postings/80149