Ellucian Support Analyst Position Available In St. Louis, Missouri
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Job Description
Ellucian Support Analyst
About this
Position:
Job Title:
Ellucian Support Analyst
Key Responsibilities:
Provide primary technical support for Ellucian Banner, DegreeWorks, OpenText, and other integrated enterprise applications.
Investigate, troubleshoot, and resolve application-related issues, incidents, and problems in a timely and efficient manner.
Serve as a technical point of contact for end-users, addressing queries and providing guidance on application functionality.
Collaborate with technical teams and business units to support application upgrades, patching, and new module implementations.
Monitor application performance and system health to ensure reliability and availability.
Assist in the management of user access and security for supported applications.
Develop and maintain technical documentation, support guides, and knowledge base articles for internal team use and for end-users.
Participate in projects related to the enhancement and evolution of the enterprise application ecosystem.
Required Skills and Qualifications:
Proven hands-on experience providing application support for Ellucian Banner.
Demonstrated experience in supporting and troubleshooting DegreeWorks.
Strong knowledge of and experience with OpenText content management systems.
Experience working with and supporting other large-scale enterprise applications.
Covers:
Ellucian Banner, DegreeWorks, OpenText, and other enterprise applications.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10530468
Position Id:
2025-19524
