Computer Technician Position Available In Bolivar, Mississippi
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Job Description
Computer Technician
West Bolivar School District
West Bolivar District Office – Rosedale, Mississippi This job is also posted in West Bolivar School District
Job Details
Job ID:
5281297
Application Deadline:
Aug 29, 2025 11:59 PM (Central Standard Time)
Posted:
Jul 10, 2025
Starting Date:
Immediately
Job Description
Job Title:
Computer Technician / Help Desk Support – Education Technology
Location:
West Bolivar Consolidated School District
Job Type:
Full-Time
Department:
Information Technology / Educational Technology
Reports To:
IT Director
Job Summary:
We are seeking a dedicated and tech-savvy Computer Technician / Help Desk Support professional to join our education technology team. This role is responsible for supporting faculty, staff, and students by diagnosing and resolving hardware, software, networking, and classroom technology issues. The ideal candidate will have a strong background in troubleshooting and supporting educational technology tools in a K-12 environment.
Key Responsibilities:
Provide technical support to educators, administrative staff, and students for hardware, software, networking, and peripheral issues across the campus or district.
Install, configure, and maintain desktop and laptop computers, printers, interactive whiteboards, projectors, and other classroom technology.
Troubleshoot issues with operating systems (Windows, macOS, Chrome OS), educational software, and local/wide area network (LAN/WAN) connectivity.
Support learning management systems (e.g., Google Classroom, Canvas, Blackboard) and educational applications.
Assist with diagnosing and resolving network issues including Wi-Fi connectivity, printer sharing, and access to shared drives and systems.
Collaborate with the network team to maintain and monitor wired and wireless networks, switches, access points, and cabling infrastructure.
Respond to help desk tickets via phone, email, remote support tools, or in-person visits, ensuring accurate documentation and timely resolution.
Set up and manage user accounts, email, and access controls in accordance with district policies.
Educate end users on safe computing practices and basic troubleshooting techniques.
Maintain accurate IT asset inventories and assist in planning and deploying technology upgrades and rollouts.
Qualifications:
Associate degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
1-3 years of experience in IT support, preferably within an educational setting.
Solid understanding of networking concepts, including IP addressing, subnets, DNS, DHCP, switches, wireless access points, and firewalls.
Familiarity with wired and wireless network troubleshooting tools and practices.
Proficiency with Windows, macOS, and Chrome OS environments.
Experience supporting educational and productivity software (e.g., Microsoft 365, Google Workspace for Education, SMART Notebook, etc.).
Comfortable working with classroom technologies and AV systems (projectors, interactive whiteboards, document cameras).
Experience using help desk ticketing and remote support systems.
Strong communication and interpersonal skills with a focus on customer service.
Industry certifications such as CompTIA A+, Network+, Google IT Support, or Microsoft certifications are a plus.
Working Conditions:
School or district-wide environment with occasional travel between campuses.
May involve lifting and moving equipment (up to 50 lbs).
Occasional evening or weekend hours for system maintenance or events.
Position Type:
Full-Time
Job Requirements
Citizenship, residency or work visa required
