Direct client – Help Desk Support Technician (Onsite work) Position Available In Hinds, Mississippi

Direct client

• Help Desk Support Technician (Onsite work) Cool Soft Technologies
• 3.4 Jackson, MS Job Details Contract $20
• $50 an hour 3 days ago Benefits Health insurance Qualifications Help desk support experience System administration Office equipment software installation Management Technical support experience (3-5 years) Software troubleshooting Customer service Inventory records macOS support Software deployment Remote support specialist experience Inventory management systems (technically supported) Telecommunications network inventory management Operating system updates Mid-level Windows Software installation Technical support Microsoft Office 3 years Analysis skills Cabinet hardware installation Computer hardware Remote access management Issue tracking Mac OS Hardware management Systems & applications support Microsoft 365 support Technical support experience (6-10 years) Active Directory Help desk Full Job Description Direct client•Help Desk Support Technician (Onsite work)

Interview Format:

Phone or In-Person Position Summary IT Support Specialist Our organization is committed to ensuring that every community effectively leverages a World-Class Data System to drive continuous improvement in student outcomes. A key component of this vision is to increase the availability and quality of data to empower decision-making across all levels. To support this goal, we are modernizing our Student Information System (SIS) and enhancing data quality across connected systems. This initiative includes developing web-based applications and creating dashboards and reports that enhance data accessibility, accuracy, and usability for all stakeholders. We are seeking a skilled IT Support Specialist to play a vital role in this effort by providing comprehensive technical support to our user base. Key Responsibilities Serve as the first point of contact for users seeking IT assistance, both remotely and onsite. Troubleshoot desktop/laptop issues, install software, and set up peripheral hardware. Administer and support Active Directory and Microsoft 365 applications. Provide remote assistance using a variety of tools and platforms. Log, track, and maintain Help Desk records in accordance with established procedures. Prioritize, organize, and manage support tasks efficiently. Communicate effectively with users to resolve technical issues and ensure satisfaction. Required Skills and Experience Skill/ working in a help desk environment Experience with providing support for Microsoft 365 (M365) Applications 3 years of Experience providing remote assistance using various platforms, 3 years of desktop/Laptop troubleshooting and software installation. 3 years of Hardware implementation and deployment, Basic Active Directory (AD) management. 3 years of Additional Requirement Three (3) professional references must be submitted with the resume. Please include the following for each reference: Full Name Title Company Name The job title of contractor while reporting to this manager Phone Number Email Address (if available) Preferred Skills (Not Mandatory, but a Plus) Microsoft O365 advanced experience Experience with BMC FootPrints Help Desk software Mac OS support experience

Job Type:

Contract Pay:

$20.00

• $50.

00 per hour

Benefits:

Health insurance

Schedule:

8 hour shift

Location:

Jackson, MS 39211 (Required) Ability to

Commute:

Jackson, MS 39211 (Required) Ability to

Relocate:

Jackson, MS 39211: Relocate before starting work (Required)

Work Location:

In person