Help Desk Support Technician Position Available In Hinds, Mississippi

Help Desk Support Technician ePATHUSA Jackson, MS Seeking a Help Desk Support Technician to help increase the availability of quality data to drive decisions that improve student outcomes by modernizing the current student information system along with the quality of data in connected systems, which will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders. In this role, the Help Desk Support Technician will be expected to: Provide all levels of support to the customer base, both remotely and onsite Be the initial point of contact with end users requesting IT Support Desktop/laptop troubleshooting Software installation Peripheral hardware implementation Active directory administration Provding remote assistance using various platforms Provide support for M365 applications Be good at organizing, prioritizing and planning Update and maintain help desk records in accordance with established support procedures Have excellent communication skills Requirements Skills Required /Preferred Years Candidate Experience Working in a help desk environment Required 3 Providing support for M365 Applications Required 3 Providing remote assitance using various platforms Required 3 Desktop/laptop troubleshooting, and software installation Required 3 Hadware Implementation and deployment Required 3 Basic Active Directory Management Required 3 Microsoft O365 experience Preferred BMC Footprints Help Desk experience Preferred MAC OS experience Preferred Benefits Benefit Package includes: Paid Sick Time Insurance for Medical, Dental, Vision and Life Available 401(k) including Employer Match HSA, Short-term & Long-term Disability Available We are an EEO/Veterans/Disabled employer.