Helpdesk – Help Desk Support Technician SME Level Position Available In Hinds, Mississippi

Helpdesk

• Help Desk Support Technician
• SME Level
  Helpdesk
  Jackson, Mississippi
  Contract
  May 14, 2025
  Helpdesk
• Help Desk Support Technician
• SME Level

Primary Location:

Jackson, Mississippi
V-Soft Consulting is currently hiring for a Helpdesk

• Help Desk Support Technician
• SME Level for our premier client in Jackson, Mississippi.

Education and Experience »
Must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.
Experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.
Experience working in a help desk environment: 3 years.
Experienced with providing support for M365

Applications:

3 years.
Experience providing remote assistance using various platforms: 3 years.
Experience in desktoplaptop troubleshooting, and software installation: 3 years.

Hardware Implementation and Deployment:

3 years.

Basic Active Directory Management:

3 years.

Preference:

Microsoft O365 experience.
BMC Footprints Help Desk Experience.
MAC OS Experience.
Knowledge, Skills and Abilities »
Must be good at organizing, prioritizing, and planning.
Must be able to update and maintain Help Desk records in accordance with established support procedures.
Must also have excellent communication skills.

WHAT YOU’LL DO

Job Responsibilities:

Will be the initial point of contact with end users requesting IT Support.
This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes.
Planning to satisfy this goal in part by modernizing current student information system along with improving the quality of data in connected systems.
This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
Interested?
Qualified candidates should send their resumes to pmaraty@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.