Helpdesk – Help Desk Support Technician SME Level – MS – MDEK12 Position Available In Hinds, Mississippi

Job#: 2074354

Job Description:

Job Description:

Posting Title :

Help Desk Support Technician Number of Positions :

1

Desired Career Level :

Subject Matter Expert (SME)

Education Level :

NA Contract Start Date :

ASAP Contract End Date :

2/28/2025

Work Location :

3771 Eastwood Drive, Jackson

MS 39211

No Remote/Fully Onsite Position Information:

Shift :

8:00 AM – 5:00 PM, Monday to Friday Hours per

Week :

40

Overtime :

Rarely On-Call :

Not required

Expenses Reimbursed :

No Travel :

No Background Check/Drug Screen :

Standard HireRight Package B Background Check Position Description and Job Skill Set Job Functions :

Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

Required Skills/Experience :

REQUIRED SKILLS/EXPERIENCE

# YYEARS Experience working in a help desk environment 3 Years Experienced with providing support for M365 Applications 3 Years Experience providing remote assistance using various platforms 3 Years Experience in desktoplaptop troubleshooting, and software installation 3 Years Hardware Implementation and Deployment 3 Years Basic Active Directory Management 3 Years Preferred/Not Required Skills Microsoft O365 experience BMC Footprints Help Desk Experience MAC OS Experience Scoring Method Cost Score 30% Required Skills/Experience 35% Candidate Interview 35% EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. PDN-9ee7eee0-dd6a-4163-937a-231f247ea35e