Technical Support Analyst II Position Available In Hinds, Mississippi

Technical Support Analyst II
Jackson, Mississippi (On-Site)
Contract
Job Description

Technical Support Analyst II Pay Rate:

$46.43/hour on w2

Contract Length:

7 months

Location:

Onsite – Jackson, MS

Work Hours:

8:00 AM – 5:00 PM
Raise is currently hiring a Technical Support Analyst II team member on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Responsibilities Respond to complex service desk incidents and provide functional support for field applications and hardware.
Troubleshoot and isolate difficult or ambiguous technical issues, including site-specific hardware and software failures.
Provide onsite support for desktops, laptops, kiosks, weigh stations, POS devices, security cameras, mobile tablets, and in-truck technology.
Coordinate with Tier 3 support groups and external vendors for issue resolution, including cabling and infrastructure problems.
Serve as liaison for Operational Technology applications and related infrastructure.
Deliver post-development support, including new project installations and software releases.
Create and update user guides and documentation for support teams.
Train frontline support staff on new technologies and support procedures.
Lead technical support initiatives in alignment with digital leadership and onsite operational needs.
Contribute to system and application monitoring development and improvements.

Supervisory Responsibilities:

This position does not include any supervisory responsibilities.
Qualifications Bachelor’s degree (accredited) in Computer Science, MIS, or a related field; OR
High School Diploma or GED (accredited) with four years of relevant work experience.
Minimum three years of relevant technical support experience in addition to the educational requirement.

Other Knowledge, Skills, or Abilities Required:

Intermediate skills in SQL queries and scripting.
Ability to document procedures, standardized communications, and support steps.
Strong customer service and conflict resolution skills.
Clear and effective communication with internal teams, users, and management.
Ability to conceptualize user workflows to identify and resolve issues.
Strong problem-solving, analytical, and PC troubleshooting skills.
Ability to train less experienced users and team members.
General knowledge of PC systems, hardware, and software functionality.
Looking for meaningful work? We can help Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to , including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/ In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions),