Information Technology Support Technician Position Available In Rankin, Mississippi
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Job Description
Information Technology Support Technician Mississippi Organ Recovery Agency – 4.0 Flowood, MS Job Details Full-time $60,000 – $70,000 a year 10 hours ago Qualifications Network administration Software troubleshooting Customer service Software deployment Computer literacy Windows IT support IT 1 year Associate’s degree Communication skills Microsoft Intune Entry level Intune Information Technology VPN Full Job Description
JOB SUMMARY
Responsibility for providing front-line user and network support to MORA Staff. They will be charged with troubleshooting computer problems and network issues, in addition to performing basic systems & network administration tasks. Must be customer focused and connect easily with others.
Must possess:
Excellent communication and customer service skills Able to work independently and take ownership of responsibilities Quick learner who accepts feedback and grows from experience Highly organized, focused, and able to multitask under pressure Collaborative team player — essential in a small IT team setting Strong troubleshooting and problem-solving abilities
Essential Job Functions:
Provide timely and effective support through our help desk ticketing system. Deploy, manage, and maintain a fleet of end-user devices. Support both in-office and remote/hybrid users with a focus on excellent customer service. Troubleshoot and resolve issues related to: Windows 10 /11 operating systems Microsoft 365 applications suite Endpoint devices (especially laptops) VPNs (Cisco Secure Client / AnyConnect)
Education and Work Experience Qualifications:
A minimum of one (1) year experience in Information Technology support is required. Associate Degree or higher in IT Related field of Study or equivalent experience. Must have experience in supporting a workforce with varying levels of computer literacy and skill. Assist with device imaging and deployment using tools such as Microsoft’s Intune and AutoPilot. Collaborate with IT team members on project work and day-to-day support tasks.
