Desktop Support Engineer L1 Position Available In Simpson, Mississippi
Tallo's Job Summary: The Desktop Support Engineer L1 role at Magee involves participating in engineering projects, troubleshooting technical issues, managing systems maintenance, and providing clear management reports. Responsibilities also include vendor management, asset management, and ensuring compliance with regulatory requirements. This full-time position offers a competitive salary.
Job Description
Desktop Support Engineer L1
Magee
MS – USA 2
days ago
Duties and Responsibilities:
Project Leadership:
Participate and execute small- to medium-sized engineering projects, including implementation services, effective customer engagement and communication
Collaborate with corporate engineering teams on project solutions and problem solving.
Assure the provision of superior technical support to customers by seeking regular formal input into projects and ensuring adequate preparation and communication for all changes.
Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:
Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to management.
Identify solutions to prevent / minimize recurrence of problems; execute and oversee corrective actions to ensure they are implemented successfully
Perform regular maintenance and backups to all systems in the business units and manage storage according to the defined data retention policies.
Monitor, troubleshoot, and resolve all tickets routed to designated Service Center Assignment Groups according to the established SLA.
Perform IMAC’s all systems as applicable
Perform maintenance, patches, and updates to all systems in a timely manner.
Monitor and track system maintenance and performance according to SOP’s
Manage change to the environment vía Service Center change control.
Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
Provide clear, regularly scheduled Management Reports and Metrics that evaluate systems and performance against SLA’s via standard products including Service Center and Clarity.
Participate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.
Vendor Management:
Collaborate with service partners, suppliers, internal functions and management to support teams
Asset Management:
Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
Assist in the coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.
Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.
People Leadership:
Develop and participate in customer/user classroom training as necessary.
Audit:
Must maintain knowledge and compliance of all CAP (IT specific) and other regulatory requirements; assist in maintaining all relevant documentation to support various audits; may assist in executing corrective actions regarding audit findings.” Job Number
JO-2504-33826
Job Function
Desktop Engineer
Work Type
Onsite
Employment Type
Full Time
Salary
Competitive
