Complex IT Support Specialist Position Available In [Unknown county], Mississippi
Tallo's Job Summary: The Complex IT Support Specialist position at Wayne-Sanderson Farms in Hazlehurst Plant, Mississippi, involves managing computer and network systems, overseeing IT projects, and providing end user support for software and hardware issues. The role requires a high school diploma or equivalent, along with a minimum of five years of IT experience in a team environment. Preferred certifications include MCP-MCSE and CompTIA A+. The individual contributor role demands strong organizational skills, customer focus, and the ability to communicate effectively at all levels. The successful candidate must be able to work non-standard shifts, travel as needed, and lift computer hardware up to 40 lbs. Join a dynamic team and make a difference in the industry with Wayne-Sanderson Farms. Apply online today for this exciting opportunity.
Job Description
Complex IT Support Specialist Complex IT Support Specialist
locations
Mississippi – Hazlehurst Plant
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
2025-48729
PRIMARY
FUNCTION
The Complex IT Support Specialist is a hands-on role focusing on assigned location’s computer and network system operations to ensure optimal functioning and for the assigned area on the implementation and rollout of IT related projects. This role manages end user help requests for software and hardware computer issues.
RESPONSIBILITIES AND TASKS
Lead the technology related efforts for assigned location to ensure implementation and rollout of IT projects, updates, etc. are completed uniformly, providing guidance when needed to Technology Specialists
Evaluate documented resolutions for assigned locations to determine if there are trends, develop solutions to prevent reoccurring problems and communicate management concerning emerging incident trends
Coordinate activities with corporate help desk, network services, and other related IT groups to ensure appropriate group is engaged from projects, issues, etc.
Assist corporate IT with software releases and rollouts, communicating changes/ updates to end users and providing training if applicable
Install, modify, and make necessary repairs to computer hardware and software systems, providing technical assistance and training to system users
Perform hands-on repairs at desktop level, including installing and upgrading software, installing hardware, monitoring nightly backups, and configuring systems and applications
Prioritize and schedule end user help requests escalating to appropriate personnel when needed
Gather documentation, compile and provide updates, statuses and completions to appropriate personnel
Provide regular feedback on successes and opportunities for improvement to appropriate leader for Technology Resource Specialists in assigned locations
Follow and ensure others comply with all safety guidelines, establishing and managing safety policies and procedures
Perform additional relevant duties as assigned
SUPERVISOR RESPONSIBILITIES
This is an Individual Contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy
EDUCATION and
CERTIFICATIONS
High School diploma are equivalent
Preferred Certifications:
MCP- MCSE, CompTIA A+
EXPERIENCE
AND SKILLS
Minimum five (5) years IT field experience in a team based environment
Strong customer focus with the ability to communicate, both verbal and written, with all levels of the organization and external customer in a timely and professional manner
Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast paced environment
Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail
Must possess a strong customer-centric attitude and high energy level
SAFETY REQUIREMENTS
Follow departmental and company safety policies and programs
Wear required protective equipment in all areas where mandatory
PHYSICAL REQUIREMENTS
Ability to work non-standard shifts (Holidays, weekend and/or extended) as required per business need
Ability to travel to assigned locations as needed
Ability to lift computer hardware such as desktop computers or servers up to 40 lbs as needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Us
A career that makes an amazing difference starts at Wayne-Sanderson Farms. Formed from two leading poultry companies with humble roots in farm supply and feed manufacturing, Wayne-Sanderson Farms is built on over a century’s worth of industry expertise and excellence in operation. Our family at Wayne-Sanderson Farms is now more than 26,000 team members and over 2,000 family farmers strong, and still growing as the nation’s third largest poultry producer. By starting your career with a leader in the industry, you can develop your skills in a wide variety of operations while enjoying unique benefits such as our professional development opportunities. Make an impact on a global scale by feeding a growing world with Wayne-Sanderson Farms by applying online today.
