IT Support Specialist Position Available In Warren, Mississippi

IT Support Specialist Brown Technologies Incorporated 3909 Halls Ferry Rd, Vicksburg, MS 39180 IT Support Specialist Vicksburg, MS Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of “The Best Place for Working Parents”. Come join our team of experienced, dedicated, and committed professionals whose focus is to solve the mission-critical problems of our customers. Brown Technologies is currently seeking an IT Support Specialist who is a self-starter supporting the United States Army Corps of Engineers (USACE) Engineering Research and Development Center (ERDC).

RESPONSIBILITIES

Serve as the first point of contact for ERDC lab customers seeking information technology-related technical assistance on the ERDC research network Provide end-user support for desktop and notebook systems Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device. Perform desktop and laptop imaging and installation as needed. Record all work in a helpdesk ticketing system. Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users. Work together on issues with other IT technical staff when required. Document and maintain configuration and process information.

QUALIFICATIONS

Required:

U.S. Citizen with an active Secret clearance or the ability to obtain a Secret Clearance Strong technical knowledge of Microsoft Windows desktop operating systems Experience installing, configuring, and maintaining network printing devices. Experience supporting desktop VPN client configuration and operations 2+ years’ experience supporting desktop operating systems in a Microsoft Active Directory environment. 2+ years’ experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution). 2 years of hands-on software and hardware troubleshooting experience

Preferred:

1+ year experience supporting Mac OS in an Active Directory enterprise environment. Experience with Bomgar Remote Support Tools or a comparable remote support platform U.S. Citizen and active Secret Clearance Benefits of working at Brown Technologies Incorporated Brown is proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes healthcare coverage, flexible spending accounts, 401(k) retirement plan with employer match, accrued paid time off, company-provided life insurance and disability coverage, an employee assistance program, professional development such as tuition reimbursement, and other benefits that support work-life balance. We are an employee-centric company that understands the individuals that comprise our workforce are our most important asset and are recognized as one of “The Best Place for Working Parents” in Huntsville, AL. Benefits may vary based on status, but the majority of our positions include the following: Competitive Wages• Medical, Rx, Dental & Vision Insurance Medical plan with Health Savings Account eligibility Company-funded Life, Short-Term & Long-Term Disability Insurance Personal Time Off and Paid Holidays 401(k) Retirement Plan Flexible Spending Accounts Tuition Reimbursement Final compensation for this position is determined by factors such as responsibilities of the job, education, experience, certifications, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Brown Technologies Incorporation is an Equal Opportunity Employer Brown Technologies Incorporated, headquartered in Huntsville, AL is a Woman-Owned, 8(a) and HUBZone certified small business. We are committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. Selected applicant will be subject to a background investigation. BTI is an Equal Opportunity/Affirmative Action employer. For our complete EEO/AA and Pay Transparency statement, please visit our Career Center. U.S. citizenship is required for most positions.