Technical Support Specialist Position Available In Buncombe, North Carolina
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Job Description
Technical Support Specialist
ROBUSTWARE INC
Asheville, NC 28801
Responsibilities:
Provide Level 2 (L2) technical support for desktops, laptops, and peripherals, including troubleshooting and resolving hardware/software issues. Perform device imaging and re-imaging, ensuring proper application installation and configuration. Diagnose and resolve Windows OS, hardware, and enterprise application issues efficiently. Coordinate with third-party vendors for escalations, hardware replacements, and warranty-related support. Accurately document issues, troubleshooting steps, and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
Requirements:
2-5 years of experience in L2 IT support. Strong troubleshooting and problem-solving skills for hardware, software, and OS-related issues. Experience working in an enterprise IT environment.
Preferred certifications:
Comp
TIA A+, ITIL
Foundation (or equivalent
Job Type:
Contract Pay:
$25.25 – $30.55 per hour Expected hours: 40 per week
Benefits:
401(k)
Compensation Package:
Hourly pay
Schedule:
8 hour shift Ability to
Commute:
Cary, NC 27518 (Required) Ability to
Relocate:
Cary, NC 27518: Relocate before starting work (Required)
Work Location:
In person
