Desktop and Mobility Support Position Available In Cabarrus, North Carolina
Tallo's Job Summary: Desktop and Mobility Support role at Tata Consultancy Services in Concord, NC involves providing L2 troubleshooting for end user issues, supporting Windows 10/11, iOS, Mac OS, and standard softwareponents. Responsibilities include device driver deployment, securitypliance monitoring, and resolving software and hardware incidents. This full-time position requires technical skills in desktop support and Windows/Mac OS support.
Job Description
Desktop and Mobility Support at Tata Consultancy Services
Desktop and Mobility Support at Tata Consultancy Services in Concord, North Carolina
Posted in Other 5 days ago.
Type:
full-time
Job Description:
Role :
Desktop and Mobility Support
Location:
Concord, NC ,(Onsite)
Job Type:
Full Time
Job Description:
Must Have Technical/Functional Skills :
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities:
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard softwareponents like MS Office/VPN/Anti-Virus/Skype etc.
Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Securitypliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques – SCCM/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patchpliance metrics
