Geek Squad Advanced Repair Agent Position Available In Currituck, North Carolina
Tallo's Job Summary: The Geek Squad Advanced Repair Agent at Best Buy diagnoses and resolves technology issues for customers, providing solution-based recommendations and exceptional customer service. With a minimum of 6 months experience in troubleshooting technology products, the agent prioritizes customer needs, builds relationships, and ensures timely follow-up. This part-time position offers flexible scheduling and the opportunity to work in a fast-paced environment.
Job Description
Job Description:
The Geek Squad Advanced Repair Agent identifies and offerstechnology related, solution-based recommendations to solvecustomer needs and ensure that no customer is left unserved. Theycreate and maintain a supportive environment for customers byasking the right questions, listening carefully, taking detailednotes and partnering with other team members. Agents diagnosetechnology issues through various troubleshooting activitiesincluding the use of specialty software. They are passionate abouttechnology and leverage their technical abilities to createpositive customer interactions by solving a variety of software andhardware issues. At Best Buy, we are obsessed with building long term relationshipswith our customers. Every team member should feel empowered todeliver a world-class and unique experience based on what eachcustomer needs. Key Responsibilities Helps drive a positive customer experience by buildingrelationships, exhibiting empathy, and providing solutions fortheir needs. Understands the importance of the customer experience whenperforming diagnostic discoveries, making recommendations, andprotecting customer devices both in-person and by phone. Establishes and maintains consistent rhythms for timelyfollowup and ensures deliverables are met or exceeded. Partners with other team members to ensure consistent andaccurate documentation of customer requests and repairs.
BasicQualifications 6+ months experience diagnosing, troubleshooting, or repairingtechnology products Experience actively using and learning about consumerelectronics Strong ability to prioritize and multi-task in a fast-pacedenvironment Ability to work a flexible schedule inclusive of holidays,nights and weekends Best Buy is an equal opportunity employer.
Application deadline:
Minimum of 5 days from the posting date. Youcan find that date above the job title at the top of the page.
Position Type:
Part timePandoLogic.
Category:
Installation &Maintenance, Keywords:
Electrical Appliance Service Technician,Location:
Knotts Island, NC-27950
