Customer Support Engineer Position Available In Durham, North Carolina

Job Description:

Customer Support Engineer role Contract Job in RaleighNC Our client a leader in networking hardware and software solutionshas an immediate contract opening for a Customer Support Engineer.

This role will sit within our client’s HTTS Routing ProtocolsOrganization.

Responsibilities:

• Provides second/third level technical support for RoutingProtocols technologies to customers, partners, account teams, andother Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solveproduct and network problems of moderate to high complexity.
• Provides technology/product training and intellectual propertymaterial as required
• Acts as focal point for large account network problemresolution.
• Effectively utilizes moderate to complex lab setups to recreateand solve problems
• Submits complete and correct bug reports in area ofexpertise.
• Interacts across TAC teams and development teams at peerlevel.

Required Skills:

• CCNA, CCNP or Written CCIE certification. CCIE is desired orcombo of certification and work experience.
• BS in a technical field (CS/EE preferred) or equivalent plus 4-5years related experience.
• Routing/Switching -strong analytical and troubleshooting skillswith Routing/Switching across platforms.
• Candidate must have at least 4-5 years of networking industryexperience and knowledge, products and protocols.
• Demonstrated proficiency in the following technologies: TCP/IP,Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, andMPLS.
• Customer and Personal Service
• Customer Satisfaction Evaluation To be considered, you must apply online now and submit your resume.

We are actively monitoring all applications. Apply below! And,thanks for partnering with Modis!