IT Support Specialist Position Available In Durham, North Carolina

Job Details

Job Title:

IT Support Specialist

Location:

Raleigh/Durham, NC, South United States, USA

Company:

Quality Equipment

Industry Sector:

Agribusiness

Industry Type:

Equipment, Manufacturing and Technical

Career Type:

IT/Software Development

Job Type:

Full Time

Minimum Years Experience Required:

N/A

Salary:

Salary + Bonus
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Criteria:

Career Type:

IT/Software Development

Country:

USA
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We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and in southern Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.
Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment there are opportunities to grow and advance in your career.
We are currently looking to fill an IT Support Specialist position that can be based out of any of our locations in the Raleigh/Durham area:

BASIC FUNCTIONS AND RESPONSIBILITIES

Field incoming support requests from end users via telephone and IT support ticketing system in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Hardware support tasks include performing inventory and asset tracking of new equipment upon receipt.
Prioritize and schedule IT support tickets escalating tickets to the appropriate IT personnel as needed.
Branch office hardware auditing, and network support tasks that includes responsibility for creation of new users in Active Directory and assignment to proper OUs and Security Groups–new user setup will also be done in several other proprietary applications; setup email accounts; maintaining accurate state of objects in Active Directory, such as disabling/deleting old user and PC accounts.
Utilize software updates, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.

New Workstation Deployment:

Preparation of new systems including disk imaging, renaming and joining to domain, and system testing. Evaluates older systems bench test and makes determinations as to whether systems can be repaired and re-deployed, or disposed.
Perform hands-on fixes at the desktop level including installing and upgrading software, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to IT support tickets.
Develop help sheets and knowledge base articles for end users.
Perform other related duties consistent with the scope and intent of the position.

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

High School diploma/equivalent and 1 year work experience in related field
Strong attention to detail
Ability to speak and write clearly, accurately, and in a manner that can be easily comprehended
Knowledge of relevant software computer applications and equipment
Effective listening skills
Ability to absorb and retain information quickly
Highly self-motivated and self- directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

Job Post Date:

04/29/25
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