Lab Desktop Support Technician ServiceNow Position Available In Durham, North Carolina

Lab Desktop Support Technician ServiceNow Boston Technology Corp Durham, NC Job Details Full-time $21.89 – $24.87 an hour 21 hours ago Benefits Health insurance Paid time off Life insurance Qualifications Desktop support IT service management Laboratory experience Mid-level Windows ITIL ServiceNow IT Full Job Description Overview We are seeking a skilled Desktop Support Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users, ensuring optimal performance of computer systems and applications. This role requires a strong understanding of both hardware and software components, along with excellent problem-solving abilities. Lab Desktop Support Technician ServiceNow Assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices, and conference room technology. Install and support desktop software for corporate laptops and lab computers. Experience working in an IT Service Desk environment with

ITSM/ITIL

standards. Experience configuring and troubleshooting Windows & Mac laptop and desktop computers. Microsoft Teams, Apple MacBook, and AV Support experience is a plus. IT experience in a Biotech/Lab GxP facility is a plus. Create and maintain internal IT knowledge base articles to document procedures. Please submit for more details.

Job Type:

Full-time Pay:

$21.89 – $24.87 per hour

Benefits:

Health insurance Life insurance Paid time off

Schedule:

8 hour shift Monday to Friday Night shift Weekends as needed

Work Location:

In person