Product Support Specialist (Microgrid) Position Available In Durham, North Carolina

Description Job Summary Provide technical support for PowerSecure MicroGrid equipment, including switchgear and generators. This role is customer-focused, requiring high-quality decision-making, systematic analysis, and effective problem-solving to ensure safe and efficient operations. Essential Duties and Responsibilities + Serve as liaison between field operations and factory engineering teams. + Support start-up, commissioning, and field troubleshooting of MicroGrid systems. + Provide technical support via phone and occasional on-site visits. + Manage onsite engineering changes to drawings and settings files. + Assist in developing and executing retrofit projects and engineering change notices. + Escalate project risks to leadership to ensure quality and customer satisfaction. + Commission complex PLC-based systems in critical infrastructure environments. + Troubleshoot and support PowerGen and Switchgear products and control systems. Required Qualifications + 6+ years of experience with generators, ATS/switchgear, and paralleling control systems (or 2+ years with a BSEE). + Proficient in reading electrical/mechanical schematics and engineer-of-record drawings. + Experience with: + PLCs and generator controllers + Protective relays and alternators + Commissioning and field service + Strong understanding of AC/DC electrical theory. + Ability to edit and develop switchgear and PowerGen controller settings. + Valid driver’s license. + Excellent analytical, problem-solving, and communication skills. + Ability to manage workload independently and meet deadlines. Preferred Qualifications + NFPA 70 Arc Flash Certification. + Experience with: + PowerGen products (e.g., Volvo, PSI) + Switchgear (e.g., Square D, Eaton, ABB, Siemens) + Controllers and relays (e.g., Woodward, DIEF, SEL, Beckwith, Siemens/GE PLCs) Work Environment and Physical Demands + Remote work with up to 45% travel. + Exposure to industrial environments, including electrical and mechanical systems. + Ability to work in both office and outdoor settings. + Occasional after-hours and weekend support required. About PowerSecure PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial, industrial, and institutional customers. Benefits + Medical, dental, vision, and life insurance + 401(k) with company match + Paid time off, holidays, and wellness programs + Tuition reimbursement and employee referral program Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Operating Company:

PowerSecure