Support Specialist Position Available In Durham, North Carolina
Tallo's Job Summary: The Support Specialist role for Veeva Vault (PromoMats & MedCom) Application Support & Maintenance engineer involves team leadership, solution design, customer presentations, system health checks, ticket monitoring, escalation handling, and managerial tasks. Required skills include Vault MedComs and Vault PromoMats expertise. The position includes coaching new team members and managing people.
Job Description
Job Title:
Veeva Vault (PromoMats & MedCom) Application Support & Maintenance engineer
Must Have Technical/Functional Skills Vault MedComs Vault PromoMats Roles & Responsibilities:
Team Lead. Team management Solution design and presentation to Customer Daily health check of multiple systems (Global and US instances) Ticket monitoring , WSR / MSR , Customer handling , escalation handling P1 /P2 ticket handling Generic Managerial Skills, If any Vault coaching to new team members People management (Appraisals, leave management, back up planning)
